Sr Program Manager, Operations, Account Health Support
at Amazon AsiaPacific Holdings Private Limited
Singapore, Southeast, Singapore -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 07 Aug, 2024 | Not Specified | 09 May, 2024 | 5 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Minimum a Bachelor Degree in a relevant field
- Preferably 5+ years of relevant people management experience within the Customer Service/Client Support/Investigation landscape
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
How To Apply:
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Responsibilities:
- Lead and manage a team of AHA Operations Managers and AHA Risk Specialists; responsible for the overall direction and performance of the teams.
- Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets.
- Carry out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training, and motivating employees; planning, assigning, and directing work; rewarding and disciplining employees; and effective conflict resolution.
- Manage the career growth and development of the AHA team by driving focus on Amazon’s Leadership Principles.
- Own and drive operational and business goals/metrics for the team.
- Set a high quality bar and continuously reinforce a culture of quality and innovation.
- Set a high hiring and performance bar and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team.
- Manage workflow, handle escalations, and proactively engage resources to address issues and effectively delegate workload across the leadership team.
- Advise on risk mitigation strategies and control mechanisms to prevent fraud, abuse, and other operational risks that negatively impact Amazon, our partners, and our customers.
- Support risk reporting, as well as oversight and escalation mechanisms, to ensure key risks are addressed through mitigation or risk acceptance at appropriate levels.
- Prepare and deliver business reviews to the management team regarding emerging risks, status of risk assessments, and control performance
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Marketing/Advertising/Sales
Accounts / Finance / Tax / CS / Audit
Sales
Graduate
Proficient
1
Singapore, Singapore
