Sr Service Manager, North America Repair Facilities

at  Thermo Fisher Scientific

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. Our staff members are committed to making a difference in our organization, for our client partners and the patients we serve. We seek individuals with demonstrated capability and strong character to help lead our organization now and into the future.
We are seeking an experienced Sr. Manager to lead all aspects of the North America Repair Facilities for our Laboratory Equipment Business. In this role, you will lead the repair depot processes and operations across different sites in North America. You will play a critical role in ensuring the efficient and effective management of repair depots, fostering customer satisfaction, and driving business growth within the laboratory equipment segment.

SKILLS, KNOWLEDGE AND ABILITIES:

• Consistent track record of successfully leading staff and driving operational excellence.
• Strong financial competence and experience with P&L management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to successfully operate in a fast-paced, matrixed organization.
• Strong problem-solving and decision-making abilities.
• Experience with lean management principles and continuous improvement methodologies is a plus.
• Position requires approximately 15% travel. Can be based Remotely in the United States, East Coast.
  At Thermo Fisher Scientific, each one of our 150,000+ extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
  Apply today!
  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Staff Management: Lead and develop a team of repair depot engineers, providing guidance, coaching, and support to ensure optimal performance and achievement of divisional goals.
• P&L Accountability: Have accountability for budget and financials, ensuring profitability targets are met or exceeded. Monitor costs, identify areas of improvement, and implement strategies to improve revenue and minimize expenses.
• Management of North American Sites: Coordinate operations across multiple sites, ensuring consistent processes, quality standards, and timely execution. Collaborate with site supervisors to optimize efficiency and drive operational excellence.
• Customer Satisfaction: Develop and maintain strong relationships with key customers, addressing their repair depot needs and concerns. Monitor customer feedback and implement corrective actions to enhance customer satisfaction and loyalty.
• Process Improvement: Continuously evaluate and enhance processes, systems, and workflows to drive efficiency, accuracy, and customer satisfaction. Implement standardized processes across North American Depots.
• Collaboration: Collaborate with cross-functional teams, including sales, customer service, and technical support, to ensure seamless coordination and execution depot activities. Communicate effectively with internal partners to align objectives and achieve overall business goals.