Sr Service Support Representative

at  Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
We look for a Senior Service Support Representative
Location: Switzerland - Luterbach -
As a Senior Service Support Representative, you deliver all service activities at customer site in Solothurn as a single point of contact including installation, repair, maintenance, and qualification for the Thermo Fisher equipment.

YOUR QUALIFICATION:

• Commercial Degree (KV, Handelsschule, HF)
• 4+ years successful experience in Customer Service in a GMP relevant environment
• Strong interpersonal skills
• Well organized, ability to multi-task
• Diligent (attention to detail)
• Desire to perform job to high standard
• Valid drivers license and ability to travel within Europe
• Ability to work independently and pro-actively to resolve customer issues
• Effective communication skills in both German and English (verbal and written), French is a plus.
• Proven PC skills and ability to optimally use Windows based software
• Experienced with CRM and ERP tools such as SAP, IBM Maximo
  We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects an exciting company culture that stands for integrity, intensity, involvement, and innovation!
  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
  Apply today!
  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
  Agency note!
  Please note that we are not interested in commercial placement offers from personnel service providers. If you decide to send us unsolicited application documents or to upload them, they will not be considered and will be deleted in accordance with our data protection guidelines

• General customer support (supplier escorting and support during their visits, monthly performance checks on non-Thermo Fisher equipment according to customers curricula, management/shipment (i.e., pipettes: collection, shipment and redistribution).
• Support proactively the lab environment, coordinate and cooperate with external vendors and act as the intermediary between the client and the supplier.
• Build and maintain a working relationship with Lab Owners, IT Teams, and management.
• Support the customers with writing and review of internal procedures.
• GMP document review i.e. FSR and qualification documents IQ, OQ, PQ.
• Manage the customer’s electronic maintenance management system CMMS and other software’s as LIMS, Citrix, Empower and Kneat.
• Analysis of instrument failures.
• Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.g., information about new purchases to sales/lead generation).
• Onboard and train new colleagues to Thermo Fisher and customer processes