Sr. Solution Engineer, AWS

at  NeuraFlash

ABOUT NEURAFLASH:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

REQUIRED QUALIFICATIONS:

• 2 - 3 years experience selling telephony solutions such as Amazon Connect, Genesys, Five9, Vonage, New Voice Media, NICE inContact, TalkDesk, etc. (preferably Amazon Connect or a similar cloud-based telephony solution)
• 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
• 1 - 2 years in a consulting role (preferably)
• BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

PREFERRED SKILLS:

• Expert understanding of contact center telephony solutions, specifically Amazon Connect/Service Cloud Voice or a similar solution
• Solid understanding of the AWS and Salesforce platforms/architectures
• A keen interest in learning rapidly in the Generative AI Space
• Strong customer facing skills
• Attention towards detail
• Team player
• Great communication skills
• Passion to succeed and drive the company forward
• Open-minded and flexible to change

Please refer the Job description for details