Sr. Specialist/Expert Specialist- O2C AR – Spanish 6 month FTC

at  Lilly

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
At Eli Lilly Cork, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 41,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for patients around the world. Eli Lilly Cork is made up of a talented diverse team of over 1,600 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues. Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond. Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!
Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so, the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information and more to come on stream across 2024 and 2025.

QUALIFICATIONS

• 2-3 years’ experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change
• Degree in Business and/or Accounting (or equivalent work experience)
• Fluency in English & Spanish language
  The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business

• The primary role of the O2C AR Specialist is to support the accurate, efficient and compliant operation of the credit & collections process across the Lilly business.
• Be seen as a “go-to” information resource for O2C AR billings, payments, customer master data and related internal business queries
• Effectively analyse all outstanding customer aging through FSCM Collection to identify collection priorities
• Engage with customers by phone or email to prompt collections using market best practices.
• Effectively track and resolve all customer disputes regarding billings, credits or payments
• Be responsible for daily cash application of payments from customers
• Analyse account discrepancies to ensure the customer account is enabled for payment
• Coordinate initiation and validation of O2C customer master data requests
• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
• Support global/regional O2C projects to support accurate, efficient & compliant AR management
• Support the overall O2C AR team by demonstrating flexibility in providing cover for team members and training of new team members