Sr Staff Client Services Project Manager

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of the team at Thermo Fisher Scientific, you’ll have the opportunity to make a real difference in the world. Our work focuses on helping customers find cures for cancer, protecting the environment, and ensuring the safety of our food.
As a Sr Staff Client Services Project Manager, you’ll play a crucial role in our global remote service strategy and execution, working closely with leaders in the Global Service and Support Division.

Business Transformation: Optimally advance the strategic vision and support critical initiatives that will make a real difference to the customers through alignment of global processes and systems.
Improving Customer success rate while establishing performance cadence. Has a deep understanding of the customer support needs across various markets that Thermo Fisher serves to drive operational cadence to the service organizations.
Operational Excellence: Drive standardization, harmonization across service businesses to ensure accountability at all levels of the organization through data, process and metrics which will be accomplished through close partnership with IT (Information Technology), service functions, and business analysts.
Project Management: Experience as leading successful projects through industry – recognized, best – in – class project management standards.