Sr. Strategic Account Manager

at  Beyondsoft Consulting

WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

POSITION SUMMARY:

Our client is looking for a Senior Customer Success Manager focused on driving business growth for some of the most influential sellers on the company. In this role, you will be in charge of building and executing strategic joint business plans with your Selling Partners, and collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. This position is an individual contributor role and will not be managing employees.
Needs to work Onsite 2-3 days Onsite.

Responsibilities:

• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.
• Build strong relationships with your Selling Partners; be a trusted advisor and the single Point of contact for their issues, questions, requests, escalations, and concerns.
• Identify, quantify, and define feature enhancements and new products to improve the products based on customer feedback, data analysis, and feature gaps with competitive products.
• Perform additional duties as assigned.

Qualifications:

• 4+ years professional experience with a focus in relationship management and negotiation skills.
• Experience in account management, sales, sales operations, marketing, buying, or customer service.
• Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.
• Advanced English level.
• Strong written and verbal communication skills.

PREFERRED QUALIFICATIONS:

• E-commerce experience preferred
• Program management and Scrum experience

• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.
• Build strong relationships with your Selling Partners; be a trusted advisor and the single Point of contact for their issues, questions, requests, escalations, and concerns.
• Identify, quantify, and define feature enhancements and new products to improve the products based on customer feedback, data analysis, and feature gaps with competitive products.
• Perform additional duties as assigned