Sr Technical Application Specialist Proteomics

at  Thermo Fisher Scientific

POSITION SUMMARY:

We are very delighted to announce that we are currently seeking a 2nd level Technical Application Specialist for Proteomics. This an exciting challenge to be part of this new project!
We welcome applications from people who are passionate about this field. As part of the Large Molecule team supporting our proteomics customer you will play an important role in delivering exceptional support to IES teams by helping to define the potential cause of customer challenges. Responsibilities will include providing on-site or remote support using digital tools. You will also maintain close communication with Product Marketing and our EMEA Pre and Post Sales application teams to identify applications challenges. You will be in contact with Support Engineers in the Factories, L2 colleagues to work as team to confirm instrument operation.
Additionally, you will lead complaints, understand customer application, and contribute to the overall success of Service by your passion, your engagement and your behaviour.

MINIMUM EDUCATION AND/OR EXPERIENCE:

• High-school diploma or bachelor’s degree in scientific/technical subject areas such as chemistry, biology, related fields or Hands-on/on-the-job experience with a consistent record in working with LSMS instruments in Proteomics field.
• Factory trained on Thermo Orbitrap LSMS, Nano-LC is a must.
• Familiar and confident using our processing Proteomics software. Knowledge on competitors Software is an added skill.

OTHER REQUIREMENTS:

• Effective interpersonal skills and ability to build customer relationships and work across levels are important for this role.
• Ability to handle multiple tasks with different priorities and communicate clearly.
• Strong problem-solving skills and general IT knowledge.
• Excellent interpersonal, self-motivational, and negotiating skills.
• Demonstrated customer-centric vision and shown success in developing customer and team relationships.
• English skills, both verbal and written. Additional language skills are a plus.
• Valid driving license.
• International travel.