Sr. Technical Support Engineer, United States Government

at  Palo Alto Networks

OUR MISSION

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

OUR APPROACH TO WORK

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!
Job Description

YOUR EXPERIENCE

• Minimum of seven years of professional technical customer support experience
• Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch, and center architectures
• Advanced understanding of packet flow across multiple OSI layers
• Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
• Ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• In-depth knowledge of networking operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT
• Proficiency with network troubleshooting tools - Wireshark, GNS3
• Strong grasp authentication protocols - LDAP, TACACS+, Radius
• Skilled in engaging executive-level stakeholders with clear technical communication
• Proven track record of effectively communicating technical concepts to diverse audiences
• Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates
• The below skills are a plus
• Virtualization experience (AWS, Azure, VMWare, OpenStack)
• Experience with Windows, MAC OS, and Linux (Debugging, Editing Registries, Plist etc.)
• Experience with Python or Shell scripting a plus
• Multi-Vendor Exposure - Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Prisma Access, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/ Intrusion Prevention Systems
• BS in computer science, information technology, computer architecture, electrical engineering, mathematics or related experience or equivalent military experience required
• Excellent written and verbal communication skills
• Willingness to work outside of normal business hours (As business needs dictate)
  Additional Information

Please refer the Job description for details