WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We work on large scale distributed systems, processing over 1 trillion events a day with a petabyte of RAM deployed in our Cassandra clusters - and this traffic is growing daily. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to developing and shaping our cybersecurity platform. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:
As a Senior Technical Writer, you’ll write customer-focused product documentation. You’ll set the example for best practices in user-centered technical writing, and you’ll work with SMEs to develop a deep understanding of complex products.

What You’ll Do:

• Produce high-quality documentation— new features, release notes, APIs, and more—to guide and educate customers.
• Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.
• Embrace and help refine our modern, conversational voice and tone.
• Help build our writing team’s standards, processes, and best practices.
• Partner with other technical writers, designers, developers, researchers, and QA.
• Advise, assist, and mentor other writers, and participate in collaborative content reviews.
• Advocate for the customer in all aspects of your job.
• Help define our team’s strategy and vision while also independently managing your own projects.

What You’ll Need:

• Experience with DITA/XML and structured authoring.
• Demonstrated understanding of topic-based authoring and reusable information architecture.
• Experience using an XML authoring tool, preferably OxygenXML Editor.
• Familiarity with a docs-as-code model or experience using Git for documentation source control.
• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
• Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
• Embrace a user-centric approach to focus on what the customer needs, not what the system does.
• Experience exploring a customer’s problem space and addressing their needs through documentation.
• Exceptional audience analysis, written and verbal communication, and problem solving.
• Strong grasp of user experience fundamentals.
• Portfolio of writing samples that communicate technical information in a modern, conversational voice and tone.

Bonus Points:

• Knowledge of and experience with technical audiences and cybersecurity strongly preferred.
• Experience using a Component Content Management System (CCMS).
• Demonstrated ability to make complex technical subjects easy to comprehend.
• Passion for seizing opportunities for improvement at every turn.

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• Produce high-quality documentation— new features, release notes, APIs, and more—to guide and educate customers.
• Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.
• Embrace and help refine our modern, conversational voice and tone.
• Help build our writing team’s standards, processes, and best practices.
• Partner with other technical writers, designers, developers, researchers, and QA.
• Advise, assist, and mentor other writers, and participate in collaborative content reviews.
• Advocate for the customer in all aspects of your job.
• Help define our team’s strategy and vision while also independently managing your own projects