Staff IT Specialist

at  Mercer University

Application Instructions:
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The “My Experience” page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it.
Current Mercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply.
Job Title:
Staff IT Specialist
Department:

REQUIRED QUALIFICATIONS:

• US Citizenship is required.
• Ability to obtain and maintain a DoD Security Clearance.
• An undergraduate degree in Computer Science or Information Technology or related discipline from an accredited institution; or a high school diploma and 1 year of directly related experience; or a combination of education and directly related experience.
• Demonstrated technical experience with basic personal computer hardware and software, including Windows, Microsoft Office, email
• clients, and TCP/IP networking.
• Ability to install, repair, and troubleshoot hardware, software, and peripheral devices.
• Effective written and oral communication skills.
• Service-oriented and able to communicate and interface with users, peers, and vendors.
• Ability to conduct research into PC issues and products as required.
• Ability to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to lift and transport heavy to moderately heavy objects, such as computers, servers, and peripherals.
• Additional requirements may be added as appropriate and as specified in the specific Personnel Requisition Form.

DESIRED QUALIFICATIONS:

• Security + Certification
• Experience applying security baselines such as STIGS or CIS to desktops and peripherals.

• Provides technical assistance regarding computer software or hardware operation to resolve problems.
• Receives and responds to incoming calls, e-mails, and/or work orders regarding desktop problems.
• Enters commands, conducts computer diagnostics, and observes system performance to verify accurate operations and identify errors.
• Sets up equipment and ensures proper installation of cables, operating systems, and software of desktops for current and new employees.
• Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Maintains records of daily support requests to include problems, corrective actions taken, and installation activities.
• Coordinates major hardware or software resolutions with vendors for service.
• Communicates with users and their manager to establish requirements for problem resolutions, new systems, or modifications.
• Responsible for support and execution of other tasks as assigned.