STAFF SERVICES ANALYST

at  Department of Consumer Affairs

Research, analyze, and compose responses to the moderately complex and sensitive correspondence referred to the Department of Consumer Affairs (DCA) from the Governor’s Office, Legislators, Agency Secretary, and the Director’s Office. Independently responds to the more complex correspondence including electronic mail from consumers regarding consumer complaints and provides appropriate referrals. The incumbent will work closely with various DCA programs to prepare formal responses to consumer, applicant, or licensee complaints and inquiries of average complexity. The formal response process requires an analysis of the complaint, verifying board/bureau jurisdiction, and drafting a response based on information provided by the DCA program. The incumbent must research and enhance their knowledge of applicable laws, rules, and regulations that govern DCA’s programs related to the consumer complaint.
In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

REQUIRED APPLICATION PACKAGE DOCUMENTS

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other -A cover letter is required and must be included.
• Statement of Qualifications -A Statement of Qualifications (SOQ) is a narrative of how an applicant’s education, experience, knowledge, and skills meet the qualifications for this position. The SOQ must be submitted for the hiring manager’s review and is considered the first interview for this position. A resume, cover letter, or other documents do not substitute the SOQ.

INSTRUCTIONS:Applicant Name, Classification Title, and Position Number should be displayed on the top right corner of the document.Responses must be typed, single-spaced, limited to two pages using 12-point Arial font.Each question must be written out and numbered appropriately.
1. Describe your current or past experience with writing complex and/or formal correspondence, Public Records Act (PRA) requests, and running statistical reports.2. Briefly describe your approach to prioritizing your work and provide examples of your project management skills.3. After reading the “Desirable Qualifications” section of this job posting, explain which bulleted items are your strengths and weaknesses. Feel free to give examples.4. After reading the “Job Description and Duties” section of this job posting, why are you interested in this position?
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience with writing and technical writing
• Strong communication skills (written and verbal), reading comprehension, and interpersonal skills;
• Maintains consistent and regular attendance
• Reports to work on time
• Uses good judgment in decision-making, exercise creativity and flexibility in problem identification and resolution;
• Ability to work cooperatively with others;
• Works efficiently and keep work organized;
• Ability to work with changing priorities or due dates;
• Is responsive to management needs;
• Looks and acts in a professional manner; and
• Maintains good working relationships with staff, management, stakeholders, governmental agencies, and the public.

Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Free Parking
Electric Vehicle Charging Stations
On-Site Cafe
Restaurants Nearby
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.

Please refer the Job description for details