STAFF SERVICES ANALYST

at  Department of Health Care Services

Job Description and Duties
Are you interested in helping to improve the overall health and well-being of all Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The California Department of Health Care Services (DHCS), Managed Care Operations Division (MCOD), is looking for multiple highly motivated, self-directed Staff Services Analysts (SSAs) with excellent interpersonal and problem-solving skills that enjoys working in a fast-paced environment.
Under the direction of the Staff Services Manager I (SSM I), the SSA performs a variety of tasks intended to carry out the duties and functions associated with the Office of the Ombudsman. The tasks require a high level of customer service, analytical, and interpersonal skills as well as excellent oral and written communication skills.
Bilingual for Spanish is preferred. Call Center/Phones and Customer Service experience is preferred. Insurance or Medi-Cal background is preferred.
You will find additional information about the job in the Duty Statement.
Working Conditions
Telework Option: Regular or recurring telework may occur as part of the incumbent’s ongoing regular schedule per DHCS’s Telework Policy, in accordance with Government Code Sections 14200-14203.
This position works in a call center environment.
Job Code #:
JC-426256
Position #(s):

Please refer the Job description for details