Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Staff Software Developer
Do you want to be part of a fast-paced and innovative team where your work and ideas will impact more than 70 billion customer interactions in over 100 countries each year through the power of the cloud and AI?
Genesys Cloud processes millions of contact centre interactions daily. Recording is a key feature set that allows interactions to be securely recorded, stored, accessed, and managed. Quality Management (QM) leverages the recordings to provide insight into the quality of the interactions through manual and AI-assisted evaluations, allowing the overall contact centre experience to be improved through agent evaluation and coaching.
As a Staff Software Developer on the Recording and QM Team, you will be using your technical expertise to deliver new features and drive continuous improvement of existing services. You will work in a fast-paced environment that supports continuous change, innovation, and experimentation. You will work with both established and cutting-edge technologies like Java, JavaScript, React, Python, Kafka, DynamoDB, Redis, AWS Lambda, and various other AWS services to build on our microservices architecture. You should demonstrate mastery in one or more of these technologies, and a drive to learn and apply new technologies to current or future projects.
This is a great opportunity for career growth to work on modern technologies in a world-class Software as a Service (SaaS) solution.

Successful candidates will have the following traits:

• Demonstrate a high level of curiosity.
• Possess solid technical and analytical skills.
• Work closely and collaboratively with team members.
• Proactively identify issues and improvement opportunities and follow up on them.
• Keep up to date on technologies and apply them to new or existing projects.
• Dependable and take ownership of their work.
• Strive for excellence in the work they deliver.

Major Responsibilities/Activities

• Develop and maintain cloud applications built on top of AWS infrastructure.
• Design and implement high-quality new features with end-to-end responsibilities within the entire development process including requirements review, architecture and high-level design, task planning, effort estimation, implementation, code review, test plan review, and documentation.
• Support production environment through handling support inquiries and addressing production issues.
• Provide guidance and training to other employees across the organization within area of expertise.
• Mentor junior team members.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, or related disciplines.
• Deep understanding of software development with minimum of 6 years and preferably 8+ years of related work experience in back-end, front-end or full-stack development.
• Experience with the design and implementation of large complex software solutions.
• Experience with the full software development lifecycle from development through deployment and support.
• Experience in driving software design and architecture with good understanding of scalability, availability, and reliability.
• Experience in leading a small team to complete software projects.
• Working experience with REST APIs.
• Experience in microservices architecture and multi-tenancy are strong assets.
• Experience with Unix operating environments (Linux, macOS).

Technology Stack

• Backend: Java, Spring Boot, Python.
• Frontend: JavaScript, HTML/CSS, React/Redux, Knockout.
• Amazon Web Services: EC2, S3, CloudFormation, CloudWatch, Lambda, DynamoDB, Kafka, ElastiCache (Redis), SQS.

LI-PS1

remote

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About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the
Reasonable Accommodations Form
for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Develop and maintain cloud applications built on top of AWS infrastructure.
• Design and implement high-quality new features with end-to-end responsibilities within the entire development process including requirements review, architecture and high-level design, task planning, effort estimation, implementation, code review, test plan review, and documentation.
• Support production environment through handling support inquiries and addressing production issues.
• Provide guidance and training to other employees across the organization within area of expertise.
• Mentor junior team members