Staff Technical Support Engineer

at  CommScope

Ruckus Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them.
Our Venue and Campus segment focuses on enabling wireless and wired connectivity across complex and varied networks. We offer dedicated engineering and Customer Service and Support (CSS) resources to our customers across a spectrum of verticals including - hospitality, education, smart cities, government, venues, service providers, and more! CSS is a globally distributed team functioning with a unified operations model. We are excited to be modernising our business with a clear focus on the Customer Experience.
We’re now hiring a Staff Technical Support Engineer in our Technical Customer Experience Centre (TAC) to act as the key contact and escalation point for our premium enterprise wireless customers, providing the very highest levels of service and issue resolution. This role is a Virtual role and can be based anywhere in the UK, Spain, Italy, Germany, Poland or Czech.
We need critical and creative problem-solvers like you —who are stimulated by variety, adapt to change, and come up with creative solutions. If your wireless technical expertise is second to none are you are passionate about working directly key accounts, using outstanding communication and customer management skills – we want to hear from you!

REQUIRED QUALIFICATIONS FOR CONSIDERATION.

• Bachelor’s degree or diploma in a computer-related field
• 8+ years of experience in the networking space, with excellent technical knowledge of wireless networking
• 5+ years work history in an enterprise Technical Assistance Centre (TAC) environment.
• 10+ years’ experience providing technical support to direct customers, resellers, and field teams in resolving in-company product-related issues. Fixing and resolving complex Layer 2/3 issues in multi-vendor environments.
• 5+ years’ experience fixing STP, ACLs, VLANs, Multicast, VRRP, RIP, OSPF, BGP, IGMP, Stacking, MCT, IPv6, VoIP, SNMP, Port Security, Radius, AAA.
• You may be requested to work a ‘staggered work week’, i.e. Sunday through Thursday or Tuesday through Saturday, and must have flexibility in work hours to work on customer issues
• Must be available for inclusion in rotating on-call roster, typically around 1 weekend every 6 months
• Must be fluent in both English and German languages.

WHY COMMSCOPE’S RUCKUS NETWORKS

In this “always-on” world, we believe it’s essential to have a genuine connection with the work you do. Driven by a collective sense of integrity, we are on a quest to ensure our lives, homes, and businesses are empowered by the world’s most advanced networks.
Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build while growing and developing their careers. We grow with change and know the value diversity plays in bringing forth new insights and generating better solutions.
Here, you will find a collaborative culture that encourages authenticity and champions inclusiveness. Come connect to your future!
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at careers.commscope.com/ee

Please refer the Job description for details