Station Head CNX

at  Malaysia Airlines

QUALIFICATIONS

• Diploma in any field with 3 years working experience
• SPM/SPMV qualification in any field with 5 years working experience

SKILL & KNOWLEDGE

• Extensive knowledge of Airport Services functions and key activities including technical and operational related matters.
• Ability to analyze and interpret codes and information and use information to maximize when planning, organizing, and supervising the work of others and setting priorities
• Ability to work with the team, senior management and stakeholders as required and making effective decisions in the absent of leaders to maintain operational standard, commercial performance and customer satisfactions.
• Able to manage and monitor performance against standards and, investigating and addressing poor performance, anticipating future trends and adapting products and procedures to ensure consistent overall performance.

ROLE PURPOSE

Responsible and accountable to plan and monitor the overall ground operations at the respective station to ensure Malaysia Aviation Group (MAG) flight operations in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs at all time.

KEY ACCOUNTABILITY

• Manage plan and control the Operating Expenditure (OPEX) budget planning.
• Plan and manage the resources and team effectively to ensure efficient management of department in line with the operations procedures so as results are delivered according to the agreed level of performance whilst ensuring standard operations procedures are adhered to.
• Manage, plan and monitor safety and security issues within area of responsibility and ensure staff and Ground Handling Agent (GHA) staff compliant to SLA and Operations
• Manage communications with passengers, authorities, ground handlers, external agencies and handle complaints and claims at the station.
• Manage, plan and monitor staff ‘s performance, learning and development, discipline, grievances and industrial relations issues.
• Able to be transferred or seconded if needed to a subsidiary, affiliate, related or an associate company of the Company within the Malaysia Aviation Group, whether it is currently incorporated or to be incorporated at a future date.