Store Director - Newcastle

at  Sephora

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by a common goal - to reimagine the future of beauty.

CLIENT EXPERIENCE:

• Embody the Sephora Attitude and set an example for the team.
• Provide support to the team in difficult situations to ensure client satisfaction.
• Coach and train the team to meet commercial and operational Key Performance Indicators (KPIs).
• Manage and cover the sales floor, ensuring effective floor leadership.
• Motivate the team through floor management to create an addictive experience for clients.
• Utilize tools to analyze overall satisfaction and propose action plans for improvement.
• Inspire the team to use digital tools and deliver customized services.
• Collaborate with the Training Department to coach the team in offering Beauty Services for maximum client satisfaction.
• Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).
• Lead the Management team in creating a positive and energetic shopping experience to achieve all commercial KPIs.
• Support the head of operations in analyzing results and proposing action plans to enhance the client experience.
• Maintain and enforce quality customer service standards and resolve customer service complaints.