Store Manager Copenhagen

at  IKONO

The IKONO experience focuses on replicating the emotion of traveling through different worlds, cultures, and times while remaining in the city, to unleash one’s creativity, stimulate the senses, and create unforgettable memories.
First launched in Madrid, then in Rome, Barcelona, and Budapest, we are opening in Copenhagen now!!

EXPERIENCE

• Proven experience in business (management, human resources).
• 4 years’ experience in location where excellent customer service is in the core of the business (retail, hospitality, restauration, entertainment industries).
• 3 years’ experience managing a team of min 12 people, hiring, training and developing the team.
• Fluent in English and Danish is a must (min C1).

PERSONAL SKILLS SET

• Leadership style: Communicates clear objectives, provides development opportunities and recognition to the team.
• Positive can-do attitude, Radiates good energy in communication.
• Tenacity & ownership. You will be the owner of the IKONO immersive gallery and fight for excellence as if it were your home.
• Collaborative and Team worker. You love working in collaboration with colleagues in all IKONO immersive galleries around Europe.

Customer Experience Excellence (10/10)

• Ensure outstanding Visitors´ interaction, through the implementation of training programs, communication initiatives, and follow up, ensure that team members consistently deliver an exceptional level of interaction with Visitors.
• Promote a high number of google reviews, analyze and implement measures to maintain high ratings

MAIN RESPONSIBILITIES:

Customer Experience Excellence (10/10)

• Ensure outstanding Visitors´ interaction, through the implementation of training programs, communication initiatives, and follow up, ensure that team members consistently deliver an exceptional level of interaction with Visitors.
• Promote a high number of google reviews, analyze and implement measures to maintain high ratings.

Highest quality standards for your IKONO immersive gallery

• Implement the IKONO maintenance guidelines to guarantee that museum is impeccably maintained and meets the standards.
• Identify operational deficiencies and implement improvement plans.

Team management, motivation, and alignment

• Hire and train your team. You will have the support of our fantastic openings team!
• Implement company performance reviews, incentives, and training programs, promote professional development and high-performance culture.
• Foster motivation and alignment in the Team, cascade down the organizational culture to your team members.
• Organize staff schedules.

Budget and P&L ownership

• Take ownership of budget and Profit and Loss (P&L)
• Maintain financial responsibility for all gallery expenses.

Daily operations and maintenance

• Manage reservations and logistic of visitors entering the immersive gallery.
• Create and maintain a weekly report of operations and sales in the IKONO location.
• Inventory of products in shop.
• Ensure policies, standards and procedures are communicated and implemented.

As a Store Manager you will be responsible for implementing IKONO strategy into the daily operations of the IKONO immersive gallery in Copenhagen, following the IKONO Brand and Operations guidelines, with a focus on:

• Delivering outstanding customer experience.
• Maintaining IKONO gallery to the highest quality standards.
• Maximizing number of visitors, keeping customer experience.
• Motivating and aligning the team for the objectives above