Store Manager - Kitchener East (Victoria St)

at  Canadian Tire

Are you ready to join Canada’s most-shopped general merchandise retailer, with over 500 stores from coast to coast?
Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.
Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

SUMMARY:

The Store Manager contributes to success in the store by providing a consistent retail floor presence and direct support to the Department Managers. He/she is responsible for ensuring that the retail floor consistently meets performance expectations in terms of customer experience and retail execution. This role involves a close working relationship with the Dealer, General Manager and Department Managers.

REQUIREMENTS:

• Leadership and senior managerial experience in the retail or similar industry.
• Excellent knowledge and understanding of retail and financial principles.
• Excellent knowledge of market trends and competition in the retail and automotive service industry.
• Proven track record in retail sales, retail execution and operations in a management role is required.
• Ability to understand and operate POS and inventory computer systems is considered an asset.
• Experience in a Canadian Tire store is considered an asset.
• Strong orientation towards customer service excellence.
• Entrepreneurial and results-oriented individuals who possess solid organizational skills.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Strong communication skills.
• Ability to motivate and coach others as well as provide feedback.
• Ability to plan, organize, delegate and follow up on team’s activities and projects.
• Proactive problem-solving skills and ability to make ambiguous decisions.
• Ability to multitask, adapt and cope with challenging situations.

BACKGROUND CHECK REQUIREMENTS:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Reference Check
• Employment Verifications
• Criminal Background Check
• Credit Check

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process

• Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
• Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.
• Provides a strong floor presence and interfaces regularly with customers to assess customer experience.
• Leads by example by consistently delivering an excellent customer experience.
• Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
• Maintains community relations in order to build and enhance the image of Canadian Tire.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• Recruits, develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments.
• Monitors and improves the productivity of the Management Team through strong communication, motivation, team building and effective scheduling.
• Plans, organizes, delegates and follows up on work and projects on the retail floor in order to achieve and measure team goals.
• Is accountable to achieve sales goals, productivity and customer experience targets set by the Associate Dealer and/or General Manager.