Store Planning Manager

at  Costa Limited

Store Planning Manager – Permanent – Remote
Costa Coffee is building its Store Planning capabilities by recruiting an experienced Space and/or Retail Store Planner to drive the development of their stores in the UK&I market.
This is an exciting opportunity to join a small, specialised team focusing on improving our consumer experience, and really make your mark in Hospitality Retail. The Store Planning Manager will play a pivotal role in developing and governing the existing shop plans for renewals, new store openings (NSO), and business initiatives, identifying opportunities to increase space performance across our core market. This role comes with a high degree of autonomy.
A bit about us…
We’re Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK’s leading coffee Brand, but we can now be found in over 40 countries across EMENA, APAC and Americas. We’re on a mission like no other as we inspire the world to love great coffee. This is all supported by being part of The Coca-Cola Company.
Along with our leading Retail formats, it’s our ground-breaking FMCG offering and Costa X on-the-go propositions, that help us serve our B2B partners across the globe. And as for coffee technology, we’re quite simply trailblazing the industry. Here at Costa, it’s about doing a great job alongside brilliant people who share a passion for growth. And we promise, we’ll always make sure you’re loving your craft.
A bit about the role…

Day to day, you’ll be working closely with a multi-functional team to deliver consumer journey led and visually appealing layouts. You’ll be influencing changes to standard format playbooks and standards to continuously improve the quality of what we build at Costa. It’s a customer-led and data-driven role to make optimum recommendations and decisions. Some of the key responsibilities include:

• Primary quality governance of all investment briefs and store plans that flow in and out of our external store planning agencies.
• Target reduced capital spend through smart store planning, finding different ways to deliver similar end results for less.
• Develop out our store planning principles across all types of store and format, to deliver for our target customers and all customer missions.
• Codifying our playbook for store planning.
• Being part of a successful team that delivers < 100 new stores and < 500 renewals per year.

A bit about you…

A passion to deliver great outcomes for customers and using data and insights to form conclusions is just the start of what we’re looking for. So, what else makes a great Store Planning Manager at Costa?

• Significant experience and capabilities working with AutoCAD in retail and/or hospitality environments
• In depth knowledge of Retail and/or Hospitality store planning across multiple formats.
• Strong analytical skills, with the ability to use data to inform improved decisions
• Great communication skills with ability to manage up, across and down to all levels
• Strong Negotiating and Partner Management skills
• Experience working in a fast paced multi-faceted business
• 3D Visualising experience is preferable

What we can offer…

We’re on a growth journey like no other; more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with, great perks and benefits:

• BUPA Healthcare and Babylon GP
• Costa Pension Scheme
• Bonus Scheme
• Group Income Protection and Life Assurance
• 50% staff discount in our equity stores, 25% staff discount in franchise stores
• Access to The Coca-Cola Company Share Incentive Plan
• 33 days holidays (including Bank Holidays)

Costa Coffee is made up of true experts and masters of their craft who stretch their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved culture.

• Primary quality governance of all investment briefs and store plans that flow in and out of our external store planning agencies.
• Target reduced capital spend through smart store planning, finding different ways to deliver similar end results for less.
• Develop out our store planning principles across all types of store and format, to deliver for our target customers and all customer missions.
• Codifying our playbook for store planning.
• Being part of a successful team that delivers < 100 new stores and < 500 renewals per year