STORE SUPPORT LEAD/2IC

at  TenTops

POSITION OVERVIEW

Under the leadership of the Store Manager, you will assist with the direction of Customer Service Assistants whilst being the Manager on Duty, delivering results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Store Support Lead is the Store Manager’s Primary Assistant. They are specifically responsible for key administration functions in personnel management & payroll, cash management, stock management, cleanliness, safety and driving sales. The Store Support Lead is part of the management team that sets the tone by embracing and living the Ten Tops values.

QUALIFICATION AND WORK SKILL REQUIREMENTS

• Recent relevant work experience
• Demonstrated understanding and willingness to provide excellence in customer service
• Ability to multi-task, direct and manage people
• Creative thinking
• Ability to maintain composure under pressure
• Solid numeracy skills

ABOUT US…

• At Ten Tops we know value, that’s why EVERYTHING in our stores is $10 or less. Yep - it’s that simple, NOTHING in store is over $10.
• We want you to save BIG on everyday items across a range of categories. From pet care, household cleaning, grocery, confectionery, health & beauty, toys & games, tech, stationery, party, arts & craft & everything in between.

Duties may include but are not limited to:

• Ensures all customer service assistants are making personal contact with customers
• Responsible for achieving store goals as provided by the Operations Manager
• Responsible for leading Front End Operations
• Training staff on our Customer Service values
• Ensures each customer has fast, friendly checkout service
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Assist with Front End Operations
• Responsible for performing SM duties in their absence
• Assists in supervising all team members
• Assist in training, coaching and development of all Assistants
• Reviews all corporate communications and reacts accordingly
• Partners with Store Manager and/or corporate office regarding store issues
• Drives store sales and controls expenses
• Assists payroll process and ensures payroll is within budget
• Assists in merchandising procedures
• Adheres to and holds assistants accountable to all Standard Operating Procedures (SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorises register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Receiving Deliveries and management of invoicing/paperwork
• Checking off stock to invoice
• Assists in driving Key Metrics: Sales, Margin and Expense Control
• Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
• Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs