Strategic Account Manager

at  Convergint Technologies

Convergint is looking for an enthusiastic, results-driven, and customer service-oriented Strategic Account Manager to join our Southeast Asia team. This role involves active collaboration with our global team and providing support to international clients. It entails delivering top-notch security solutions to prestigious clientele.
The ideal candidate will be responsible for fostering and expanding relationships with key clients in the region. As a Strategic Account Manager, you will play a pivotal role in developing and executing strategic account plans to drive revenue growth and ensure customer satisfaction.

REQUIREMENTS:

• Bachelor’s degree in any field.
• Proven experience as a Strategic Account Manager or in a similar role within the technology or security industry.
• Experience with security access control systems, CCTV, and alarm system products/systems is advantageous.
• Excellent communication and interpersonal skills.
• Ability to travel as needed within the Asia Pacific region.

BEHAVIOURS:

• Team player: Works well as part of a team
• Passion: Strong enthusiasm for work and life, positive attitude, and belief in success
• Proactive: Self-starter with the ability to take initiative; results-driven to solve problems by seeking alternative solutions
• Detail-oriented: Excellent attention to detail to ensure tasks are completed well
  Job Category: Sales
  Job Location: Singapore
  Region: Singapor

• Cultivate and maintain strong relationships with key clients in the Asia Pacific region.
• Understand client needs, objectives, and challenges to provide tailored solutions.
• Develop and implement strategic account plans to achieve revenue targets and business objectives.
• Identify growth opportunities within existing accounts and explore new business avenues.
• Work closely with cross-functional teams, including sales, technical, and operational teams, to ensure seamless delivery of solutions and services.
• Collaborate with internal stakeholders to align offerings with client needs.
• Stay informed about industry trends, market conditions, and competitor activities.
• Conduct regular market analysis to identify new opportunities and potential risks.
• Lead contract negotiations, ensuring favourable terms for both the client and Convergint Technologies.
• Work closely with legal and finance teams to finalize agreements.
• Monitor and measure customer satisfaction levels.
• Proactively address and resolve any issues to maintain high levels of customer satisfaction.