Strategic Account Manager (Mining)

at  Caltrol Inc

Caltrol is looking for a Strategic Account Manager (SAM) to join our Sales team in Chandler, AZ.
You will be responsible for cultivating and maintaining strong relationships with our key mining customers, ensuring their satisfaction and loyalty, and driving revenue growth. You will manage the account planning process focusing on issues critical to our customers’ success. This key position is a customer relationship manager and a solutions partner. Our ideal candidate is a strategic thinker with a proven track record in automation sales, account management, and a passion for delivering exceptional customer service. Previous experience with sales of PLC’s or DeltaV required.

• Maintains a high degree of industry knowledge and awareness, including trends, technology advancement, and significant accomplishments by others in the business, state of the competition, significant events related to our business and the customer’s businesses.
• Identify, establish, and maintain business relationships with customer’s final decision makers and managers who influence the selection of our solutions
• Maintain a thorough understanding of the customers’ business, including their products and processes, markets served, key customers, industry dynamics that effect the customer’s business and events that influence the customer’s profits.
• Identify the customer’s Critical Success Factors (CSF), Key Performance Indicators (KPI), and key initiatives in order to support development of account plans, sales strategies, and project justifications.
• Understand Caltrol’s product and service offerings.
• Maintain knowledge of industry benchmarks that are pertinent to developing new performance targets for customers.
• Maintain knowledge of Quantified Business Results delivered to other customers.
• Understand the Emerson organizations and their ability to impact the sales and support efforts.
• Understand Caltrol’s key strengths and weaknesses when compared to the competition.
• Identify recurring problems and complete thorough diagnosis to understand requirements and potential solutions.