Strategic Account Manager (Multi-Academy Trusts)

at  Angel Solutions

The role of Angel’s Account Management Team is to create a culture of customer happiness. We are committed to providing proactive, strategic, and highly personalised support to our customers in the education sector. Through regular contact, support, training and account management, the priority is implementing and embedding our products to reduce staff workload in schools and Multi-Academy Trusts nationwide. We want to make things better.
The long-term relationships we build will contribute towards referrals and creating new business opportunities.

JOB REQUIREMENTS

We seek a Strategic Account Manager with a proven track record in SaaS account management and line managing a team. You will have a deep understanding of the education sector and will ideally have experience working in Edtech. You should be passionate about working with larger organisations and will be responsible for working with our Multi-Academy Trust customers, dealing with complex issues and delivering exceptional customer experiences. We are looking for someone with:

WHAT WE DO AT ANGEL SOLUTIONS€¦

Angel Solutions creates pioneering web-based software that serves the education industry (teachers, leaders, school improvement officers, education data analysts and more). Most of our products are designed to save people time and deliver powerful data analysis, but that’s not all we’re about! We also strive to be creative and innovative in everything we do, and want to remain a friendly, close-knit team even as the company continues to grow.
The role of Angel’s Sales Team is to raise awareness of our well-respected and sought-after brand. Through regular innovation, the sales team’s priority is to implement software and services that have an high impact on workload, learning and staff development in schools nationwide

As a Strategic Account Manager, you are pivotal in driving our strategic plan and ensuring the success of our Multi-Academy Trust clients. Your responsibilities include:

• Managing the day-to-day of the Multi-Academy Trust team.
• Collaborating closely with MAT school account managers to drive product usage of our school products.
• Conducting regular meetings and PDPs with members of your team to help get the most out of your people.
• Leading customer “kickoffâ€� calls to set expectations, determine priorities and discuss their implementation plan.
• Understanding customer requirements, facilitating customer onboarding, delivering product training, promoting product adoption and retention, and ensuring ongoing customer satisfaction.
• Being a crucial point of contact and trusted advisor for our Multi Academy Trust customers, maintaining consistent contact and supporting them through their customer journey with us.
• Managing customer expectations, especially when it comes to product development.
• Working with SLT and Trust Executive teams and users at all levels to ensure they are on track with their goals and desired outcomes. You will be able to resolve issues, confidently engage with our customers and intervene where necessary to turn any experience into a positive one for our customers.
• Taking a proactive and strategic approach to engage Central Trust teams with our software, ensuring they derive maximum value through advice and guidance at every customer journey stage.
• Continually monitoring and measuring the performance of each account, keeping track of key account metrics and KPIs.
• Leveraging real-time data intelligence to proactively intervene in accounts where product usage could be improved and deliver optimal support.
• Creating ‘At risk’ action plans for accounts you are concerned about.
• Creating strategic plans and proposals.
• Using our CRM database, ACT, daily to maintain Account Plans and keep accurate records of customer conversations, tasks, and opportunity updates.
• Liaising with key customer stakeholders to successfully renew their contracts and negotiate price increases where relevant.
• Logging product feature requests as and when they come up.
• Representing the customer in product development meetings.
• Gathering testimonials from our customers to share with the marketing department.
• Building strong, long-term customer relationships to foster advocacy that generates new business leads.
• Maximising event attendance for any onsite/online events we are hosting.
• Actively looking for opportunities to upsell other products to our Multi Academy Trusts.
• Keeping up to date with news in the education sector that may impact our strategic decisions, e.g., changes to the Ofsted framework.
• Initiating and leading change, influencing internal stakeholders to strive for continued improvement in how things are done, and refining processes.
• Becoming an enthusiastic brand ambassador for Angel Solutions and contributing your innovative ideas to the team.
• Thriving in a collaborative and supportive team environment, working towards clear objectives.