Strategic Commercial Contract Manager

at  Vodafone

WHY WORK FOR US:

At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow:

WHO WE ARE:

Vodafone is pioneering Ireland’s gigabit society. We are Ireland’s leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world’s largest mobile community with a presence across all five continents.
We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
Our purpose is to connect for a better future, and this is made possible by our people. No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential. You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!
Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
Vodafone is committed to support LGBT+ people at work.
We are an equal opportunities employer where our people can be at their best.

ROLE PURPOSE:

The Vodafone Strategic Commercial Contract Manager is accountable for the commercial performance and formal governance of strategic vendors within Vodafone (Vodafone has established a CCM [Commercial Contract Management] framework for reference). This role acts as an escalation point for risks and issues related to performance across all service delivery elements.

ESSENCE OF ROLE – KEY ACCOUNTABILITIES:

Build Strong Relationships - Building and leveraging strong and credible relationships with key stakeholders across the business to maximize CCM delivery.
Contract Governance & Management - Reinstate series of governance meetings as outlined in current contract with appropriate stakeholders (key inputs and levels) to review performance and compliance to contractual obligations. Ownership of agenda, minutes and following up on agreed actions to ensure they are closed within agreed timelines.
Driving KPI/SLA Compliance
Continuous measurement, tracking (overall KPI dashboard tracking and assigned KPI ownership) of metrics (and root-cause investigation for under-performance). Ensuring owners are following through on actions items to bring KPI’s to green status.
Timely collection of service credits / rebates associated with KPI under performance.
Drive continuous improvement of KPI stack, always looking for opportunities to improve measures of performance. Continuous questioning, challenging and influencing of local stakeholders to ensure the IMPACT of KPI measures are deliverable, clear and drive increased supplier/Vodafone performance.
Continuous evaluation of a supplier’s compliance to their contractually stated commercial obligations
Risk Monitoring - Thorough understanding, capture and mitigation of contractual risks
Ensuring Transactional Compliance – on-going alignment checks between Finance Business partner to ensure the terms of a contract are delivered from a payments perspective (to prevent errors / over-payments)
Change Management - Adherence to consistent checks and balances during negotiations for change management to ensure the value built into the main agreement is not diluted during a change request.
Dispute Management - Thorough preparation of supporting documents and evidence to facilitate a formal dispute process in the event that issues cannot be resolved during regular interactions with supplier.
Exit/Renewal - Clear communication within Vodafone and to the supplier as contract milestones are reached, sharing and documenting key lessons learned.
Audit Compliance - Be fully accountable for audit compliance of its own area.
Procurement Strategy - Based on CCM knowledge of the local business, the CCM is to be a key contributor to the Procurement Strategies (from analysing current state to executing future contractual requirements), to ensure it is fit for purpose for the VF market.
Drive Demand Optimisation Excellence by questioning, challenging and influencing the future sourcing demand of the local VF market, leveraging global sourcing initiatives where relevant.