Strategic Content Consultant

at  Highmark Health

JOB SUMMARY

This job leads the executive positioning, strategic, and change management communications that enhances the organizations brand, mission, and vision for its employees, stakeholders and customers. Responsible for providing and consulting on strategic direction and oversight of comprehensive internal, external, and international communication strategies, as well as internal and external change communication management plans. Builds internal and external strategic communication direction that best benefits the organization, its employee’s and stakeholder’s needs. Collaboratively works with senior and executive leaders to ensure communication strategies are effective, consistent, and aligned with overall goals. Leverages modern strategic communication and marketing practices based on current industry best practices. Champion and deeply embrace positive change management practices and methodologies to support change within the organization and our customers. This role must have experience in change management, strategic communications, and marketing experience.

SKILLS

• Has a charismatic, creative, and positive work ethic, inspires others, and models the organizations core behaviors
• Demonstrates exceptional written and verbal communication skills
• A self-starter with the ability to work under pressure in a fast-paced environment independently or with a team
• Actively engaged in building relationships with leaders, employees, and stakeholders
• Successful experience with building comprehensive and effective communication strategies that are purposeful and engaging
• An advocate and practitioner of change management methodologies
• Outgoing and confident member who can speak up independently with creative and purposeful communication strategies
• Strong understanding of health care/health insurance and/or technology nomenclature
• Has a strong passion for learning and developing their communication skillsets
• Knowledge of grammar and AP (Associated Press) writing
• Trust-worthy of confidential information

POSITION TYPE

Office-based
Teaches / trains others regularly
Frequently
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

• Serve as a trusted communications strategist and consultant within the organization by providing comprehensive strategic communication direction and communication best practices for internal , external and international stakeholders.
• Direct and oversee the execution of communication and change management plans for operational changes within the organization and for our customers.
• Serve as one of the organizations lead communication consultants, ensuring written and verbal communications meets the organizations brand standards and demonstrates an intimate understanding of the organizations strategic direction, operations, needs of employees/stakeholders/customers, and goals.
• Work collaboratively with senior and executives leaders, as well as Marketing to ensure communication strategies are effective, consistent, and aligned with organizations goals and brand.
• Rely on measurement practices to ensure the communication strategies continue to meet the needs of employees, supports organizations vision and mission, and utilizes the data to drive decision making.
• Other duties as assigned or requested.