Strategic Customer Development Manager, South East Asia

at  USP US Pharmacopeial Convention

BASIC QUALIFICATIONS

• Bachelor’s degree in Business or a related science field required.
• A minimum of 5 years of successful sales and account management experience in the Pharmaceutical, Biotechnology, Pharmaceutical and / or Biopharma Lab Services industries

PREFERRED QUALIFICATIONS

• Excellent knowledge and understanding of the biotech and pharma industries with established contacts within the research, lab management and product development departments.
• Scientific background / understanding of analytical science coupled with successful sales track record strongly preferred.

ROLES AND RESPONSIBILITIES

• Makes on site calls to assigned and unassigned accounts. Responsible for identifying key users, influencers and decision-makers for USP’s products and services.
• Acquires knowledge on how the customers use USP products and identify areas for potential new business
• Able to develop and implement account strategies to grow sales and expand relationships with customers
• Focused on Tier 1 (key accounts) and Tier 2 customers, both direct and working in partnership with authorized distributors in the assigned South East Asia countries.
• Management of lead follow-up from campaigns/trade shows/events, Open Quotes and abandoned carts to increase territory utilization of USP Products and Services.
• Collaborates with scientific affairs and marketing to enhance customer support and loyalty
• Works with various internal and external stakeholders in analyzing data, preparing reports on customer sales trends for USP and competitor products to identify customer needs and sales opportunities.
• Develops account specific plans and performance targets. Performs monthly and quarterly financial reviews of overall performance and performance against revenue targets.
• Maintains and updates account information for all assigned accounts. Updates USP’s Salesforce.com CRM database with customer contacts, profiling information and account plans
• Participates in User Forums, face-to-face customer visits and USP trade shows to promote USP reference standards and services
• Perform other related duties as assigned
• Travel can be up to 50-60% within the region.

SUPERVISORY RESPONSIBILITIES

• None
  Job Category Sales & Marketing
  Job Type Full-Tim