Strategic Customer Success Manager - French speaking

at  Monta

Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. We’re building the future of EV charging, come join us aboard the rocketship!
We are seeking a highly motivated and experienced French speaking Strategic Customer Success Manager to join our dynamic and growing team at Monta. You will be responsible for managing our industry leading Strategic Partners with a focus across french speaking countries. These partners use Monta to manage/acquire their B2C, B2B customers and direct partners and manage their EV Charging sites, projects, or organization and often generate revenue from them.

REQUIREMENTS

• 5+ years of experience working in a customer-facing role with strategic organizations. (experience with Fortune 500 companies is a plus)
• Fluent in French & English. (additional language capabilities are a plus)
• Based in Paris, London or Copenhagen.
• Strong communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Strong commercial acumen with a customer first mentality.
• Strong problem-solving skills and the ability to think creatively to develop solutions to complex challenges.
• Strong time management and prioritization skills to manage your book of business and its various project tracks effectively.
• Experience navigating large global organizations, dealing with technical and commercial teams including partner enablement and complex setups.
• Proven track record of project management and stakeholder management skills internally and externally.
• Proven track record of SaaS AND/OR industry experience in customer success management, portfolio management, success planning, key account management, driving revenue growth, product adoption, health scores, renewal management and customer satisfaction within strategic accounts.
• Ability to travel to see partners globally at a minimum of two weeks per quarter.
• Experience working with Hubspot or other CRM systems is preferred.
• Consulting background is a plus.
• EV experience is ideal but not mandatory.

• Develop and maintain strong relationships with key stakeholders, including executive sponsors, decision-makers, executive buyers, project managers and influencers.
• Act and take ownership as the operational lead & trusted advisor for all stakeholders in your dedicated book of business in regards to workflow realization and product enablement to improve product adoption, ensure seamless product implementation, migration and proactively lead the customer through their lifecycle.
• Collaborate with your counterpart in Account Management to handle risk proactively, manage renewals and grow your book of business over time to drive retention and expansion across your portfolio.
• Ensure customer retention through strategic touchpoints, effective project management, escalation management and success planning.
• Create champions internally within the customer’s environment via effective customer onboardings and “train the trainer” initiatives.
• Forecast and track key account metrics and analyze trends to identify opportunities and mitigate risks for both the customers and Monta alike.
• Utilize tool stack & our CRM to manage and prioritize activities for each account, ensuring that all customer interactions are tracked and all records are kept up-to-date and managed appropriately.
• Collaborate with internal teams, including sales, account management, finance, marketing, and product, to ensure our strategic partners are receiving the best possible service and support.
• Develop a deep understanding of our product and how it can be used to meet the needs of our strategic partners.
• Work closely with our partners to understand their strategic value drivers and provide guidance and recommendations on how our software can be leveraged to achieve their goals.
• Identify and mitigate risks associated with our strategic partners, including churn, pricing concerns, and customer satisfaction issues.