Student Accounts Office Clerk

at  Vancouver Community College

WHO WE ARE

We acknowledge that Vancouver Community College (VCC) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial.
For over 55 years, VCC has been a leader in innovative, experiential post-secondary learning. We’re one of B.C’s top employers and we are proud to inspire students to discover their passions, gain essential skills, and learn what it takes to succeed in a competitive workforce.
At VCC, we respect and celebrate our differences, and are committed to the work of decolonization, accessibility, and inclusivity for all. Be a part of creating an inclusive community that provides equitable opportunities for Indigenous and diverse representation, participation, and success for everyone.
We value lived experience and encourage applications from members of all groups experiencing barriers to equity. Come join the VCC community as we shape the future together.

POSITION SUMMARY

This position is responsible for the administration of student registration activities, receiving and recording student tuition, fees, past-due balances, refunds, etc., and for maintaining a variety of corresponding financial records.

EDUCATION AND EXPERIENCE

• Grade 12 plus additional specialized training of up to and including 1 year in commercial, bookkeeping and computer courses, and over 1 year related experience in a high volume computerized office environment or an equivalent combination of training and/or experience may be substituted for the required qualifications.

Skills and Abilities

• Strong interpersonal skills with the ability to work both independently and collaboratively as a member of a team. Ability to establish and maintain effective working relationships with students, staff, faculty and the general public.
• Excellent customer service skills and the ability to function pleasantly and helpfully. Ability to maintain a calm demeanor during periods of high volume or stress.
• Familiarity with office practices and procedures with the ability to prioritize and manage several time-sensitive issues at any given time.
• Ability to make independence of action and judgement on day-to-day operations; make detailed and accurate calculations relating to fee payments and refunds, balance payments and reconcile accounts..
• Strong oral and written communication skills.
• Demonstrated knowledge of basic accounting principles and practices and familiarity with office practices and procedures.
• Ability to operate standard cashiering equipment including computerized cash register and POS systems.
• Computer experience with intermediate level knowledge of MS Word and Excel. Experience with Banner preferred.
• Excellent attention to detail. Ability to recognize and identify possible errors or omissions for correction.
• Accurate keyboarding skills with a minimum of 55 wpm and proficiency in alphanumeric data entry.

• Provides information and assistance over the telephone and in person to students, staff and the general public on a variety of matters related to financial information; while adhering to the protection and privacy of student information.
• Receives and processes payments received and balances receipts with computer totals. Calculates and processes refunds of student fees. Examples of refunds may include, but not limited to, tuition fee (withdrawals, cancelation of program, transfer credits), U-Pass/Compass Card adjustments, uniform deposit return, application fees, sponsor refund and refunds for assessment centre. Prepares refunds to Federal and Provincial student loans.
• Processes Financial Aid cheques for Emergency Loans, Scholarships, ABESAP, and BCSAP accounts using a student information system.
• Adheres to the College policies and procedures. Understands, interprets, and applies specific regulations and procedures and to perform arithmetic calculations accurately.
• Prepares and maintains a variety of accounting records, processes billings, prepares monthly reconciliations and reports, and prepares and makes bank deposits. Distributes petty cash allowances and prepares cheque requisitions to replenish petty cash.
• Assists in providing information on T2202As. Ensures and answers all questions regarding T4As and T2202As. Maintains the T4As.
• Performs routine filing duties. Drafts and prepares routine correspondence.
• Maintains “returned cheque” file and processes internal and external correspondence on same. Maintains delinquent fee, outstanding fee and fee deferral files, and writes correspondence on same.
• Administers U-Pass / Compass Card Program, responds to inquiries and complaints and investigates customer issues. Prepares a U-Pass/Compass Card report for Translink and Manager, Financial Reporting.
• Prepares posters to be submitted to departments prior to student payment dates.
• Performs other related duties as required.