Student Assistant - Customer Care

at  Fiskars

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
Fiskars Group
Student assistant- customer care

WHO YOU ARE

We are looking for a student assistant with a proactive approach, accountability, and attention to detail, as well as an interest in working with ERP systems. We highly value good communication skills, and your personality and approach are crucial for success in this role.

• You are service-minded, conscientious, and good at following your tasks to the letter
• You are an active problem solver
• You are a distinct team player
• You have good communication skills in both Danish and English
• You are interested in learning something new and want to be challenged

Does this sound like something to you?
Does the above catch your interest and do you see yourself working in a challenging, exciting, and versatile position where you will have a large contact surface both locally and globally?
We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV and cover letter in ENGLISH today. We are committed to protecting your personal data, so we only accept applications through our career website.
Last day of application:
2024-06-22

At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:
Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
Health and Wellness: Your well-being matters to us and we want to help you achieve it. We offer health insurance plans so you can take care of yourself and your loved ones.
Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. We currently offer hybrid work arrangements where possible.
Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives, and learning resources, we empower our employees to reach their full potential.
Future Planning: We care about your future. We offer pension plan contributions (both company and employee contribute) providing you with financial security in your post-work years.
Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.
Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Our brands include Fiskars, Georg Jensen, Gerber, Iittala, Moomin Arabia, Royal Copenhagen, Waterford, and Wedgwood. Our brands are present in more than 100 countries, and we have close to 450 own stores. We have approximately 7,000 employees and our global net sales in 2023 were EUR 1.1 billion.
We are driven by our common purpose: Pioneering design to make the everyday extraordinary. In 2024, we are celebrating our 375th anniversary. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth.
Read more:
fiskarsgroup.com

OUR ROLE

If you have a positive approach to life, like challenges and want to work in an international company, then you might be our next student assistant for the Customer Care team at Fiskars Denmark.
In the role of student assistant, you will become a central part of our Customer Care team, which works daily to support our dealers on the European market across our many brands such as Royal Copenhagen, Fiskars, Moomin by Arabia, Iittala as well as Georg Jensen.
You will be part of our Customer Care team consisting of colleagues in Denmark and Continental Europe and a manager who works closely with the rest of our sales team in Europe daily.
This position is based in Glostrup, Denmark and reports to our Customer Service Manager. The role is student assistant and is in office. Working hours in this role are between 15 and 20 hours per week, with the possibility of more during busy periods.

WHAT YOU’LL DO

Your tasks will vary depending on seasons and campaigns, but primarily your responsibility will be to order handling and campaign settlement and ad hoc tasks across our customers such as Imerco, Kop & Kande and Bahne in Denmark.

• Order handling, including complaints and dispatch of orders
• Coordination between the warehouse and internal stakeholders
• Support the team with administrative and ad hoc queries
• Customer creations
• Various reports from our ERP system for maintenance of customer master data and order follow-up

We are looking for a student assistant with a proactive approach, accountability, and attention to detail, as well as an interest in working with ERP systems. We highly value good communication skills, and your personality and approach are crucial for success in this role.

• You are service-minded, conscientious, and good at following your tasks to the letter
• You are an active problem solver
• You are a distinct team player
• You have good communication skills in both Danish and English
• You are interested in learning something new and want to be challenge