Student – Customer Service Clerk (Amended)

at  Various Ministries

Are you a student or recent graduate looking for an opportunity to build your career over the summer? Are you passionate about making a difference?

The Summer Employment Opportunities program provides opportunities to obtain valuable work experience, gain transferable skills, and build professional networks.

• LEARN: Jump start your career, whether you want to learn business skills, use your French language skills, help out in a lab, or work outdoors. Put the knowledge you’ve acquired at school into action.
• GROW: Enhance your skills and expand your network by working on projects, leading initiatives and sharing your ideas. Transfer the skills you learn to your future school and work experiences.
• CONTRIBUTE: In addition to advancing your professional and personal skills, you will also give back to your community. Spend your summer working to support the interests of Ontarians!

Information to assist you with the application process is available on the Summer Employment Opportunities website (opens in a new tab).
This job posting represents multiple positions within different ministries and at various locations across Ontario. Certain cities may be located in distant or remote areas in Ontario and may not be accessible by public transit. Carefully review locations through Google Maps (opens in a new tab) and select ONLY those locations that you are able to travel to and work in. You can select up to 10 locations.

Notes:

• Relocation expenses and/or accommodations are not covered by ministries.
• The number of positions to be filled is approximate and subject to change.
• Please use your legal name when applying to the job ad.

WORK DESCRIPTION

As a Customer Service Clerk, you may have the opportunity to work on some or all of the following activities:

• Support staff in providing assistance for public and/or internal inquiries.
• Support staff in providing assistance with administrative and clerical services to ensure effective and efficient administrative operations.
• Provide reception duties and/or counter services support, process payments, and perform basic mathematical calculations accurately.
• Make copies of correspondence and other printed material for branch/unit meetings.
• Maintain filing system and office files by regularly updating key documents (e.g. employee telephone directory, emergency contact list, etc.), and reorganizing or collating information as and when required.
• Perform basic data entry functions and prepare documents.
• Plan, organize, coordinate, and manage daily assigned work.

The following skills will be developed on the job:

• Verbal, written, and active listening communication skills by understanding processes and guidelines, and by preparing a variety of documents (e.g. basic reports, recording data, etc.).
• Customer service skills and verbal, written, and active listening communication skills by performing reception duties and responding to phone, email, and in-person inquiries.
• Basic mathematical skills to perform cash handling duties.
• Organizational skills by collecting and organizing files, reports, and other documents.
• Time management skills by working in a busy environment to meet deadlines.
• Interpersonal skills by working collaboratively within a multi-disciplinary team.

SKILLS

These positions are entry level and will focus on developing skills for students. Having the following general skills and work habits will be an asset:

• The ability to follow directions and seek clarification when needed.
• The ability to pay attention to detail to record information accurately and to process and prepare administrative paperwork and payments.
• The ability to work in collaboration with others in a team setting, and to take initiative when appropriate.
• The ability to be punctual.

Note: Candidates with varying skills and volunteer/school/work experience will be considered.