Student Desk Assistant (Fall 24-Spring 25)

at  Florida International University

The Desk Assistant (DA) is a part-time, paraprofessional staff member of the Department of Housing and Residential Experience at Florida International University. The Desk Assistant works closely with all Residential Experience Staff in their particular area of placement. The Desk Assistant is responsible for interacting with residents, families, and staff. The Desk Assistant serves as a receptionist at the front desk and assists with administrative duties while providing customer service.

PRE-EMPLOYMENT REQUIREMENTS

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

THE DESK ASSISTANT IS EXPECTED TO PERFORM A VARIETY OF DUTIES THAT CONTRIBUTE TO THE OVERALL OPERATION OF THE FRONT DESK IN THE RESIDENCE HALL. THE DESK ASSISTANT IS EXPECTED TO:

• Provide excellent customer service to students, families, and staff by phone, email, and in person
• Abide by and enforce Housing & University policies, rules and regulations and provide documentation of policy violations to a supervisor
• Upload and maintain confidentiality with sensitive and protected student information
• Complete various administrative tasks related to key management and other housing software systems (process lock outs, conduct desk inventory, check in/out equipment, etc.)
• Be a receptionist for the front desk, serving as an information resource to callers, taking messages, and forwarding calls appropriately
• Monitor guest or residents entering and exiting the building
• Report building maintenance concerns through work orders or on-call protocols
• Complete all mandatory trainings required by HRE and FIU Compliance office
• Assist with departmental events such as Fall Showcase, Admitted Students Day, Move In and Move Out
• Serve as mandated reporters and refer students to appropriate resources on campus
• Aware of services and resources available to students in order to make appropriate referrals
• Assist and refer emergency crisis situations to supervisors and submit proper documentation post incident
• Perform other duties as assigned by supervisor(s)