Student Experience Coordinator- Operation and Student Finance

at  Study Group

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

The International Study Centre needs an experienced and accomplished Student Experience Coordinator – Operation and Student Finance. The post holder will undertake a variety of tasks including coordinating student assessments and progression, managing student data and finance accounts, assisting with student attendance monitoring, and provide support to academic staff and SMT where necessary.
This is a fast-paced environment and the successful applicant will have proven customer service skills and previous experience of working with international students, possess excellent IT, communication and organisational skills. The post holder will be working in an open plan office, so it is important they enjoy working as part of a team.

About the role:

• To prepare assessment timetable
• Management and coordination of student assessments to include liaising with academics, data inputting and ensuring quality control checks are in place to align with the Centres requirement
• To organise and minute all Module and Course Assessment Boards
• To deal with fee payment deadlines and enquiries
• To work with the Student Experience Coordinator– Student Data and Enhancement to ensure we have the relevant data in file and recorded on Study Group databases.
• Ensure student details are kept up to date on central databases – contact details, visa and passport information, sponsorship details etc.
• Working closely with the Student Data and Enhancement Coordinator to ensure all administration for attendance monitoring is up to date.
• Working closely with the Head of Student Experience in running student focus groups.
• Ensure the progression database is kept up to date and provided to the relevant stakeholders in a timely manner
• Ensure progression changes are checked, recorded and shared with the relevant teams.
• Work closely with other teams to ensure student enrolment is running smoothly
• Any other duties required by the Head of Student Experience

The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.

About you:

• A Bachelor’s degree or equivalent qualification
• Experience of events coordination
• Experience of working in HE/FE environment (Desirable)
• Experience of using UKVI reporting system
• Knowledge of working across a variety of complex IT systems
• Ability to demonstrate an understanding and knowledge of safeguarding and promoting the welfare of children and vulnerable adults (Desirable)
• Ability to challenge processes in order to improve the end goal (Desirable)
• Knowledge of working with timetabling software (Desirable)
• Enthusiasm and ambition for personal and ISC development (Desirable)