Student Experience Facilitator Lead (Permanent)

at  BSC Education Limited

JOB DESCRIPTION

The Student Experience Facilitator (Lead) supports the smooth operations of the college, with a focus on overall student experience. The Lead Facilitator has a supervisory role in the College in the absence of the Student Experience Manager. Duties of the role include, but are not limited to, those listed below.

STUDENT EXPERIENCE

Supporting the implementation of the BSC groupwide strategy in relation to student experience to ensure that our customers are at the forefront of everything that we do at BSC, specifically:

• Acting as the first point of contact and advisor for all students and visitors to the College, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback
• Continuously evaluates and identifies opportunities to drive process improvements that positively impact the student experience including management of Student Ambassador Program
• Identifying opportunities to grow student engagement within the College
• Following up on feedback within the agreed SLA’s. Ensuring that corrective action is taken where necessary
• Supporting the Monday morning arrival experience in line with Great Things Start Here initiatives
• Dealing with all escalated student welfare queries and problems quickly, discreetly and efficiently and to the satisfaction of all concerned
• Ensuring a robust social and activity programme is in place, providing a revenue stream to the college
• Actively participating in the group wide calendar of events, celebrating major annual public holidays in the locations of both BSC colleges and our students
• Ensuring the college fulfils its duty of care to students
• Meeting Group Leaders on arrival to ensure all elements of the stay are in place as expected
• Ensuring the appropriate organising of all ‘extras’ including social programme, bus passes, excursions, transfers etc

ROLE SPECIALISM

This role includes an additional specialism in (select if applicable)
Safeguarding & Compliance
Accommodation
Welfare
Activity Leader

To act as the Deputy to the Designated Safeguarding Officer. The role includes:

• Receiving information about events that are planned in British Study Centres that may involve young people or vulnerable adults, and plans that indicate how safeguarding will be covered
• Receiving information from any colleagues, volunteers, children, parents or carers who have child safeguarding concerns and record it
• Assessing the information promptly and carefully, clarifying and obtaining more information about the matter as appropriate
• Consulting initially with a statutory child safeguarding agency to test out any doubts or uncertainty
• Making a formal referral to a statutory child safeguarding agency or the police
• Recording statements from any team member who feels that a young person has indulged in inappropriate behaviour or made sexually suggestive comments or approaches
• Maintaining appropriate records of any welfare issues and passing on information to relevant parties (e.g. agents)
• Recording statements from any member of the team who feels that a young person has indulged in inappropriate behaviour or made sexually suggestive comments or approache