Student Experience Officer

at  Navitas

ARE YOU LOOKING TO JOIN A TEAM WHO VALUES RESPECT & COLLABORATION?

Join our team at University of Canberra College, where we are committed to creating a positive and enriching student experience that fosters growth and success.
As our Student Experience Officer, you will be the primary point of contact for our students and responsible for creating an environment that is inclusive, supportive and vibrant. You will be creative and innovative, constantly seeking new ways to enhance the student experience and create opportunities for student engagement. Your excellent communication skills will help foster positive relationships with students from all backgrounds.

QUALIFICATIONS

• A diploma or higher (or, in lieu, at least three years’ relevant experience) relating to administration, events management, education, student welfare, business or international relations.
• Currently holds or ability to obtain a WWVP card.

• Australian working rights.

  What we can offer you:

• Competitive salary and benefits.

• Positive team environment.
• A commitment to your professional growth and progression.

ABOUT US

UC College is a Joint Venture between the University of Canberra and Navitas, based on the University’s campus. UC College is committed to making quality university education accessible to everyone. The College specialises in preparing both Australian and international students for study at the University of Canberra.
The University of Canberra is a university for the professions, dedicated to providing immersive student experiences focussed on employability outcomes. The University has been recognised as the fastest rising university in Australia and one of the fastest in the world (QS, 2021), ranked in the world’s top 20 young universities by the Times Higher Education Young University Rankings (2020) and ranked number one in the ACT for full-time employment and starting salary for undergraduate and postgraduate students in the Good Universities Guide (2021).
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The organisation creates life-changing opportunities to learn by delivering an extensive range of educational services to over 80,000 aspirational students across a global network each year.

Navitas has 4 divisions:

• University Partnerships Australasia (which the UC College Joint Venture is a part of)
• University Partnerships North America
• University Partnerships Europe
• Careers and Industry

Key skills and experience will include:

• Previous experience in the higher education sector in an administrative & student engagement role.
• Event management, ideally in an education sector, or the ability to understand the requirements of event management in the higher education context.
• Understanding of key legislation, policies, and procedures relevant to international students.
• Understanding of the challenges faced by students participating in alternative pathways to tertiary education, including the complex nature of the international student experience

ABOUT THE ROLE:

As the Student Experience Officer, you will work as part of a team to deliver services that support the academic experience and overall well-being of students. The role is responsible for providing high quality administrative and services support and designing a range of events, orientations and student engagement programs. This role involves collaborating with academic departments, faculty, and administrative staff to ensure the successful implementation of programs to support student engagement and success.
This role is required to work on site on a full-time basis.

THE PERSON WE SEEK WILL BRING THE FOLLOWING SKILLS AND EXPERIENCE TO THIS ROLE:

The successful candidate will demonstrate excellent communication skills, event management expertise, high level administration skills and a warm and engaging demeanour. They will champion customer service skills with great communication and a have a desire to help students and other key stakeholders, while modelling the vision and values of the College and university.

Key skills and experience will include:

• Previous experience in the higher education sector in an administrative & student engagement role.
• Event management, ideally in an education sector, or the ability to understand the requirements of event management in the higher education context.
• Understanding of key legislation, policies, and procedures relevant to international students.
• Understanding of the challenges faced by students participating in alternative pathways to tertiary education, including the complex nature of the international student experience.