Student Health & Wellness Clerk

at  Dalhousie University

JOB SUMMARY

The Student Health & Wellness Centre provides Dalhousie and King’s students and currently registered community patients with primary health care and counselling services (students only) and, in some cases, specialist care. Reporting to the Director of Operations and as part of the administrative team, the Student Health & Wellness Clerk will provide necessary day-to-day logistical, medical office, and clerical support in keeping the Student Health & Wellness Centre’s operations running smoothly.

REQUIRED QUALIFICATIONS

• Medical Office Administration program with approximately three to five years’ medical office experience (or equivalent combination of training and experience).
• Demonstrated experience in providing exceptional customer service, drawing on strong communication (verbal and written) skills, ability to work well in a team environment in providing inclusive support to a diversity of patients.
• Excellent working knowledge of medical terminology and experience using electronic health records software as well as familiarity and experience with medical tools, equipment and sterilization processes
• Demonstrated ability to work in a busy, fast-paced environment with a wide variety of clients and to handle confidential information in accordance with PHIA, PIPEDA, and FOIPOP.
• Attention to detail is essential along with good organizational, time management and prioritization skills.
• Solid computer skills (word processing, email, payment systems, spreadsheets, and internet) with the demonstrated ability to learn new programs.
• Ability to lift up to 20lbs periodically when collecting medical instruments for cleaning.

• Provide front desk reception duties at the front counter of the Student Health & Wellness Centre including appointment booking and patient registration in an electronic health record (EHR) software (using in person, phone and online systems to book appointments, prepare and update client charts with current demographic and insurance information, greet and check patients in for their appointments).
• Demonstrate excellent, responsive and helpful customer service skills in responding to in-person, electronic and telephone inquiries from a diversity of patients.
• Using the EHR, process test results, requisitions, letters, incoming mail and faxed correspondence, ensuring a high degree of accuracy and timely completion to ensure confidential health information is distributed to physicians.
• Stock medical instruments and supplies in physician exam rooms and nursing stations. Collect used instruments and clean/sterilize and package for new use.