Student Life and Housing Coordinator

at  Robertson College

Robertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

QUALIFICATIONS

• Post-secondary education or related experience in administrative support, student support, tenancy coordination, social work, property management, newcomer support, and/or the delivery and management of services/supports

• Proven experience (5+ years) in various positions, preferably in a coordination or program delivery role with supervision of staff (1-5)

• Strong understanding of customer service strategies in order to assist and work with students, families, landlords, and community partners.
• Lived experience and/or strong understanding of newcomer and international student challenges
• Proficient in critical thinking, communication strategies, interpersonal skills, and relationship-building abilities
• Ability to manage difficult conversations using empathy, discretion, active listening, mediation, and conflict resolution skills
• Effective policy compliance, data management, and reporting
• Proficient in the use of Office computer software applications including word processing, spreadsheets, presentations, and database programs

Location: In-person; Winnipeg Campus

Student Housing Strategy and Implementation

• Manage a comprehensive housing strategy considering students’ diverse needs, focusing on affordability, accessibility, and proximity to campus facilities.
• Execute housing, prioritizing both optimal resource utilization and the creation of safe living environments for students.
• Collaborate with local housing providers, fostering strong partnerships to secure suitable accommodations, negotiate contracts, oversee inspections, and promptly address housing-related concerns.
• Continuously assess housing-managed service options, seeking opportunities for improvement and expansion to meet evolving student demographics and preferences.
• Serve as a resource and advisor for students seeking housing assistance, providing guidance, information, and support throughout the application process

Student Housing Strategy and Implementation

• Manage a comprehensive housing strategy considering students’ diverse needs, focusing on affordability, accessibility, and proximity to campus facilities.
• Execute housing, prioritizing both optimal resource utilization and the creation of safe living environments for students.
• Collaborate with local housing providers, fostering strong partnerships to secure suitable accommodations, negotiate contracts, oversee inspections, and promptly address housing-related concerns.
• Continuously assess housing-managed service options, seeking opportunities for improvement and expansion to meet evolving student demographics and preferences.
• Serve as a resource and advisor for students seeking housing assistance, providing guidance, information, and support throughout the application process.

Off-Campus Student Life

• Deliver programs and initiatives that enhance the overall student experience off-campus.
• Foster a sense of community and belonging among students living off-campus.
• Provide support and resources to students facing housing-related issues.
• Encourage participation in off-campus activities to facilitate strong community support networks, and maintain and develop a sense of belonging in students

Student Engagement and Well-Being

• Build trust and confidence by demonstrating tact, professionalism, and sensitivity while working with a diverse student population, enhancing the student experience
• Promote student engagement and involvement in extracurricular activities, clubs, and organizations.
• Support student well-being by providing access to counseling services, health resources, and recreational opportunities.
• Create a continuous culture of well-being by focusing on well-being at every point of the student journey on multiple levels, including emotional, physical, social, intellectual, financial.
• Commit to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.
• Communicate proactively and regularly to ensure that students have timely access to information and resources they need

Collaboration and Partnerships

• Collaborate with other departments, academic faculty, and external partners to create a holistic student life experience.
• Maintain relationships with local housing providers, landlords, and community organizations to facilitate student housing needs.

Data Analysis and Reporting

• Record Management and maintenance
• Gather and analyze data related to student housing and off-campus experiences.
• Prepare regular reports on student life activities, outcomes, and areas for improvement.
• Other duties as assigned.