Student, Network Analyst (Fall 2024)

at  Sun Life

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

JOB DESCRIPTION:

The Enterprise Network Services group provides networking infrastructure services for Sun Life Financial’ s local and wide area network, firewalls, proxy and content filtering, Load Balancing, ISP provisioning, physical and logical network design, Wireless LAN, remote access (VPN), VoIP, IP Address Management, Routers & Switches, and 2nd level technical support. The Enterprise Network Services team requires a Network Operations Analyst who can apply network expertise and knowledge of network technologies to support a complex network environment.

• Provide first level support for network issues, handling requests for the services, which our team is responsible for
• Serve as a resource on a team of network professionals across a multi-site organization
• Analyze and resolve or escalate network issues that impair business function
• Follow established procedures to service and support networking hardware
• Cable patching and equipment racking duties as required within the local site
• Asset receiving, tracking, and maintaining a close eye on network inventory
• Coding and assisting in automation activities
• Consult with internal and external clients to determine requirements for successful project deliverables
• Accept user requests, triage and analyze them, then resolve or assign as appropriate
• Use hardware and software knowledge to ensure solutions integrate well into existing environment
• Work with 2nd and 3rd level teams to ensure documentation is accurate
• Be flexible in managing workday across a multi-site location
• Use project-planning skills to complete assigned tasks on time and on budget
• Act as an interface and provide advice and backup to other analysts and network support personnel