Student, On Site Technician (Fall 2024)

at  Sun Life

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

JOB DESCRIPTION:

The On Site Support (OSS) team is responsible for overall End User Computing support encompassing desktop hardware, operating system, enterprise application software, peripherals and mobile devices.
This team primarily ensures successful delivery of End User Computing services to our client through measured service response and service restoration targets. In addition, the team fulfills
client service requests, change orders, and hardware/operating system upgrade. Problem solving is a key component of the role; the incumbent must be able to identify and understand the problem then determine the best way to discover, implement and test the solution to ensure complete and proper resolution.

• Deployment of Windows 10 laptops and desktops for end users; executing these upgrades in accordance with pre-determined timeline and processes.
• Troubleshoot and provide post upgrade support to clients, ensuring they are up and running quickly following their upgrades.
• Provide inventory control and lifecycle asset management for end user computing devices.
• The incumbent will be required to effectively manage the assets in our inventory control system.