Student Services Coordinator, Germany

at  University of Maryland Global Campus

REQUIRED EDUCATION AND EXPERIENCE:

• Progress towards a bachelor’s degree from a U.S. regionally accredited institution or equivalent
• Previous office experience and working in a team environment
• Strong oral and written communication skills
• Excellent customer service skills and commitment to customer service
• Ability to work effectively in a self-directed, team-based work environment
• Ability to understand and apply team quality and performance standards
• Proficiency in PeopleSoft and Microsoft Office products such as Word, Excel, and PowerPoint

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree from a U.S. regionally accredited institution or foreign degree equivalent
• Experience in training and web conferences
  WHO MAY APPLY: Local candidates with ILS preferred. Applicant must qualify for ILS. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.
  All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

THE UNIVERSITY OF MARYLAND GLOBAL CAMPUS (UMGC) IS AN EQUAL OPPORTUNITY EMPLOYER AND COMPLIES WITH ALL APPLICABLE FEDERAL AND STATE LAWS REGARDING NONDISCRIMINATION. UMGC IS COMMITTED TO A POLICY OF EQUAL OPPORTUNITY FOR ALL PERSONS AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, AGE, MARITAL STATUS, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, DISABILITY, RELIGION, ANCESTRY, POLITICAL AFFILIATION OR VETERAN STATUS IN EMPLOYMENT, EDUCATIONAL PROGRAMS AND ACTIVITIES, AND ADMISSIONS.

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters. As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.

• Develop and maintain training and certification programs for his/her area of specialization and provide training for Military Education Coordinators and staff as needed
• Provide troubleshooting and operational support to field staff (Military Education Coordinators and Academic Advisors) in all area of student services (admissions, enrollments, military portals, transcripts, grades, records, financial aid, veteran’s affairs)
• Liaison for his/her area of specialization with the UMGC overseas and stateside regions
• Work collaboratively to establish best practices and assist with identification of issues, problems, and procedures
• Monitor the area of specialization to ensure compliance with UMGC contract requirements and university guidelines
• Plan, coordinate and organize student outreach activities
• Other duties as assigned