The Student Services Generalist is the primary interface with students seeking entry into the College. The Generalist will be responsible to facilitate the Community College Opportunity Grant (CCOG), and Financial Aid processes.

EDUCATION REQUIREMENTS

• Bachelor’s degree required.

EXPERIENCE

Preferred Experience:

• Outstanding customer service and communication skills.
• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

COMPETENCIES AND SKILLS REQUIRED

• Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.
• Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student service that a prospective or current student may utilize.
• Analytical and problem-solving skills.
• Ability to take required initiative to solve problems.
• Ability to collaborate with others.
• Commitment to student service and a diverse population.

ADDITIONAL INFORMATION

UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.

UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled

Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.

• Responsible for coordinating the administration of the Community College Opportunity Grant (CCOG), including the preparation and review of reports.
• Assists students to complete the admission process by resolve unusual issues, and basic financial aid assistance.
• Verifies, evaluates and interprets documents submitted by students for financial aid programs; initiates follow up with applicants for clarification or additional documentation.
• Assists with campus previews, new student orientations, parent orientations, financial literacy, FAFSA workshops, satisfactory academic progress, and other programs as assigned and provides on-going information to students, potential students, and parents regarding policies, programs, and procedures.
• Composes correspondences to students in relations to the Community College Opportunity Grant (CCOG) and others concerning requests for information or processing.
• May train and direct student workers or temporary employees as it relates to the Community College Opportunity Grant (CCOG).
• Recommends improvements in department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication.
• Maintains records of students served and services provided. Maintains essential records and files.
• Performs related duties as assigned by supervisor.