Student Services Technician (Short Term)

at  Maricopa Community Colleges

MARICOPA SUMMARY

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us

What’s Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

JOB SUMMARY

Provides a high-level of customer service to students and community members by administering a variety of academic, career, and certification assessments at the Rio Salado College Northern Testing Center. This position follows strict policies and procedures for online test administration and provides technical support to customers and team members.

MINIMUM QUALIFICATIONS

High school diploma or GED and one year of clerical, administrative office support or related experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

DESIRED QUALIFICATIONS

A. Experience working in a customer service environment
B. Experience working with databases, internet applications, various software, and/or providing technical support
C. Experience administering assessments in a Testing Center environment
D. Associate’s Degree

70% - Administers a variety of academic, career, and certification assessments to students and community members using various online systems and software while providing a high-level of direct customer service. Acts as the official test proctor for these exams, follows strict policies and procedures. Maintains confidential testing records, databases, exams, and reports, all while working in a team environment. Supports the Northern Student Services Specialist in ensuring a secure and appropriate testing environment.
20% - Assists with technical troubleshooting; provides technical support to students, candidates, part-time staff, and other team members. Utilizes various communication methods to correspond with Faculty, outside departments, and external companies regarding testing issues.
10% - Provides general and specific information to students, Faculty, and the public regarding the operation of the testing center. Maintains office systems and procedures; provides general clerical assistance, including answering phones, greeting/directing student/customer traffic. Travels to other locations for coverage and training. Performs other duties as assigned.