Student, Software Delivery Analyst (Fall 2024 & Winter 2025)

at  Sun Life

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

JOB DESCRIPTION:

As a Software Delivery Analyst in Sun Life Financials Employee Experience Technology (EET) organization, you will assist in fulfilling Software Delivery service requests for our internal customers on a global scale. The requests are generally to implement new software, upgrade existing software, or to release bug\security fixes to desktops\laptops\Virtual Machines.
Length of Term: 8-months (September 2024 - April 2025)

• Managing the end-to-end deployment of changes (in the form of SCCM packages) to the desktop\laptop\Virtual Machine environment in accordance with software delivery standards and processes, ensuring as little impact to end users as possible.
• Gathering and understanding customer requirements; interpret their objectives and look for ways to help them accomplish their goals.
• Build schedules with key stakeholders and coordinate testing, piloting, and delivery.
• Ensure all project documentation is fully complete and projects are moved through their workflow (includes change tickets, knowledge solutions, checklists, etc.).
• Ensure support teams are well prepped to promptly manage issues and escalations.
• Lead or participate in cross-functional teams to drive projects forward.
• Develop and manage relationships with both business and technical teams.
• Contribute to and lead the development of standard software delivery practices and procedures.
• Facilitate and participate in discussions to overcome technical challenges by finding workarounds and solutions.
• Provide regular status updates and work collaboratively with a global team.
• Data analysis and creating reports for our customers\partners.
• Pro-actively identify and resolve team and\or individual technology knowledge gaps.