Student Success Advisor (Student Services Professional II)

at  California State University

Job no: 537984
Work type: Staff
Location: San Diego
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Position Description

POSITION SUMMARY

The Student Success Advisor, in collaboration with the Director of the Student Success Center and under the SDSU Global Senior Associate Dean & AVP of Student Affairs, provides academic advising and success coaching to students. This position aims to support students in achieving academic success in transition to and during their tenure within SDSU Global Campus.
The Student Success Advisor will promote and foster academic success, leadership, personal development, and professional growth; cultivate community for students through the committed, collaborative, effort and support of faculty, staff, co-curricular activities, and the greater San Diego community; and create, collaborate on and implement programs and services which aid in the recruitment, retention, success and graduation of Global Campus students.
Success Advisors are also responsible for proactively connecting with an assigned caseload of students enrolled in general online undergraduate programs to provide appropriate academic advising, mentoring and success planning to support students in reaching personal and academic goals. Utilizing institutional platforms and early alert systems, Student Success Advisors will make targeted and intentional interventions, providing support and advocacy for students who need additional support.
This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Work hours are Monday – Friday, 8:00 a.m. to 5:00 p.m., but may vary based on operational needs.
This position is approved for partial telecommuting with onsite work in San Diego.

DEPARTMENT SUMMARY

SDSU Global Campus strives to be a global leader in providing education programs that transform lives locally and internationally. Our mission is to deliver innovative educational experiences to all learners through credit and non-credit academic and special programs for individuals and groups at various times, in myriad locations, and via different modalities throughout the year.
For more information regarding the SDSU Global Campus, click here.

EDUCATION AND EXPERIENCE

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
Possession of these knowledge and abilities is typically demonstrated through the equivalent to two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.

KEY QUALIFICATIONS

• Knowledge, sensitivity and understanding of the social, political, personal, and cross-cultural needs of historically underrepresented and underserved students.
• Ability to collaborate and work with other units regarding issues of diversity and community.
• Interpersonal skills necessary to interact with students.
• Ability to exercise discretion, confidentiality, and excellent judgment in responding to controversial, sensitive, and/or emotional issues and situations.
• Prior experience with counseling and academic advising of students.
• Demonstrated history of supporting students in crisis.
• Ability to effectively use Word, Excel, Access and PowerPoint to create and analyze reports, manage data, resource materials and presentations.

Please refer the Job description for details