Student Success Managers for all programs

at  TripleTen

TripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading them to thrive in a new career.
Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry.
TripleTen is a remote first organization mirroring our students who complete our bootcamps in a remote environment.

PLEASE NOTE THAT AFTER APPLYING FOR THIS POSITION, YOU WILL BE REQUIRED TO COMPLETE A TEST ASSIGNMENT. SUCCESSFULLY COMPLETING THIS ASSIGNMENT WILL BE THE FIRST STEP IN THE INTERVIEW PROCESS.

We are constantly looking for experienced Student Success Managers capable of providing support to students on our programs. We expect that you’re a vibrant and enthusiastic person with background in customer success or support roles, who will interact with our online students and staff and get them excited about new learning experience.
Student Success Managers (SMs) play a vital role as the biggest cheerleaders for our students! They ensure a pleasant and enjoyable study environment by maintaining frequent communication and checking on students’ well-being and study progress. From the moment students join us until graduation, SMs accompany them throughout their academic journey and become their biggest supporters and advocates for their success.

Requirements:

• Ability to collaborate 12 pm - 4 pm AND 8 pm - 12 am CET.
• You’re fluent in English - our students are Americans, many of our team members are natives, so it’s necessary to speak fluently.
• You’re a fast learner - we conduct a lot of experiments, often change our processes, it’s ok not to know something but it’s necessary to learn and adapt fast.
• You’re careful with numbers and analytics (Excel, Notion, Miro) - a success manager calculates some statistics and collects certain data manually. It requires patience and attention to numbers.
• You love helping and caring about people - our success managers are always there to help our students, check up on their motivation and ask for their feedback.
• You thrive in a fast changing environment and are good at lateral problem solving.

What you will do:

DISCLOSURES

• At this time we are unable to offer H1B sponsorship opportunities in the USA.
  This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
  
  *TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Please refer the Job description for details