Studio Manager - Fitness

at  Row House

ABOUT ROW HOUSE:

At Row House, we’re redefining indoor rowing, creating a wave in the fitness industry with our inclusive, empowering, and community-driven approach. We offer a synchronized rowing experience that celebrates diversity, champions camaraderie and delivers authentic, full-body workouts. Our ethos is lifting everyone, ensuring every member feels part of the Row House rhythm. It’s not just about rowing; it’s about building a community where every member can thrive, regardless of their fitness level. At Row House, every stroke is a step towards personal growth and communal success, in an atmosphere that’s as welcoming as it is energizing.

THE ROLE:

As a Studio Manager, you will be the heartbeat of our studio. Your leadership will drive the performance of our sales and fitness teams, directly impacting our members’ experiences and the overall success of the studio. This role goes beyond traditional sales; it’s about welcoming individuals into a lifestyle that values wellness, connection, and collective success. Your mission will be to forge meaningful connections within our local community, partner with like-minded businesses, and introduce new members to the Row House family, helping them to set sail towards their fitness goals.

YOUR RESPONSIBILITIES:

• Partner with the regional manager and business owners to ensure operational excellence.
• Lead daily and weekend operations, providing guidance and inspiration to sales and fitness staff.
• Develop and implement innovative marketing strategies to enhance membership growth and retention.
• Be responsible for meeting revenue and membership targets, using your creativity and analytical skills to expand our reach.
• Oversee all studio operations, ensuring a seamless experience for staff and members.
• Act as the manager on duty in the regional manager’s absence, supporting studio staff in training, development, and performance management.
• Develop, promote, and manage an effective referral program to encourage our members to share their Row House experience with friends and family, thereby driving membership growth.
• Conduct telephone inquiries, follow-up calls, and customer care calls to enhance customer satisfaction, address inquiries, and encourage continued engagement with our studio.
• Lead engaging and informative studio previews and tours for prospects and existing fitness program holders, showcasing the unique benefits and inclusive environment of Row House, and answering any questions they may have.
• Assist in the onboarding of new members by providing them with all the necessary information to get started, and implement retention strategies to maintain a high level of member engagement and satisfaction.