Subscription Operations Executive or Apprentice

at  Climb Global Solutions

SUBSCRIPTION OPERATIONS EXECUTIVE OR APPRENTICE

This is a fantastic opportunity to join our Climb Global Solutions UK operations team and continue to build our amazing culture working in the office and remotely. You will be an important part of a high performing team that works closely with customers and all departments within the business to deliver excellent service and process efficiency. You will receive all the support you need to get up to speed and benefit from a training programme that will ensure you are successful.

ABOUT US

Climb Global Solutions provides software and services through partners in the UK and across Europe, enabling them to provide software, services, and solutions to end users and businesses. We work with many leading global software publishers such as Microsoft, Quest Software, MindManager, Flexera, ManageEngine, and many more.
We are part of the Climb Global Solutions Group (NASDAQ: CLMB) with offices in the USA, Canada, Amsterdam, Ireland and the UK. We’re an enthusiastic technically led team that is at the cutting edge of new and exciting technology. We are customer-focused and pride ourselves on offering various solutions; to ensure we can solve our customers’ problems we invest time in training and personal development. To help the team grow the business, we work hard giving everyone balance – hybrid working, a personal trainer, and an employee assistance program are just a few of the ways we do this. Having our HQ on the edge of the Dartmoor National Park in the beautiful market town of Ashburton also helps. Colleagues regularly tell us that their teams are why they love their jobs.

ABOUT YOU

You will have a least five GCSE level 4/grade C (or equivalent) and above including Maths and English.
Our most successful people are highly confident in their own ability, commercially minded, focused, supportive, practical and have a very keen eye for detail. Does this sound like you?

Other skills we are ideally looking for:

• Must be an excellent communicator, over the phone, written and face to face
• Ability to summarise substantial amounts of information with attention to detail.
• A self-motivated, passionate character with the ability to show initiative
• Exquisite attention to detail, efficiency, accuracy in reports and customer communication and dialogue.
• Must be adept in the use of Microsoft Office, specifically Excel.
• Must have the ability to problem solve and think logically
• Commercial awareness and business acumen with the ability to interact comfortably with other departments
• Able to prioritise and re-prioritise during the day to ensure urgent tasks are completed
• The ability to choose the best course of action, escalate if required but retain ownership of the issue until resolved
• Must be commercially minded making data driven decisions
• Personable and fantastic at building relationships with a desire to give the best possible service

• To have responsibility for handling and investigating all subscription enquiries that may span multiple departments and business units, escalating to line manager when necessary
• To support Subscription Operations Team leader and other teams to support the implementation of process improvements
• Understanding programmatic and operational aspects of the MSP operation
• Participate in the development of and improvement of processes to enhance business efficiency and customer experience
• Maintain a close relationship with Vendor teams
• Provide internal and external support with regards MSP billing and invoice queries and resolve within defined SLAs
• Assist with executing internal monthly Microsoft billing processes thus ensuring invoices are distributed in a consistent and timely fashio