Subscription Services Manager

at  Infor

General information
Country
Czech Republic
City
Prague
Department
License Management
Job ID
39918
Description & Requirements
The Subscription Services Manager (SSM) is a key individual contributor within the ISS organization that helps to ensure our customers renew their annual support and subscriptions.
The SSM manages an assigned set of customers and/or partners with a focus on maintaining and growing renewal revenue and establishing customer/partner relationships with a keen focus on identifying opportunities for subscription services growth through upselling programs and services, as well as lead generation.

Essential Duties and Responsibilities

• Serve as a single point of contact on all matters related to support and subscription
• renewals and related matters for assigned customers.
• Execute timely maintenance/subscription renewals following a defined process and
• systems.
• Manage a revenue quota and participate in ongoing forecast reviews of assigned
• territory.
• Learn and use the required Infor systems required to complete renewals, track progress,
• forecast, and report results.
• Review and articulate value/benefits or renewal to assigned customers throughout the
• year.
• Qualify and diagnose customer health, take appropriate actions, and provide updated
• status in appropriate systems
• Continuously build relationships with influencers and decision makers within assigned
• customers.
• Proactively acquire, maintain, and share industry, business, and product knowledge to
• improve your and others’ performance.
• Effectively communicate company messages, value propositions and value of renewals
• verbally and in writing.
• Negotiate renewals within established policies and procedures.
• Creatively solve problems and/or collaborate with other Infor teams to resolve issues

Skills and Knowledge

• 1-3 years of experience in a maintenance/subscription role, inside sales or licensed sales
• rep position or equivalent quota-carrying role involving negotiation to secure business.
• Must be motivated and goal oriented with the proven ability to work with minimal direction
• Demonstrates good judgment in selecting methods and techniques for obtaining
• solutions that mutually benefit Infor and customers.
• Ability to organize, analyze, prioritize, complete activities, and meet deadlines.
• Oral and written communication skills with the ability to credibly present
• recommendations at senior levels in the organization; proven ability to adapt
• communication style to fit geographically diverse styles.
• Ability to ‘think on one’s feet’ and respond effectively to ad hoc questions from customers.
• Represent Infor in a positive light by consistently acting with a high degree of
• professionalism, integrity and humility
• Desire and drive to be a lifelong learner by acquiring the best knowledge from any and
• all sources that will enable you to improve your performance.
• Advanced Microsoft skills including Word, Excel, PowerPoint, Outlook

About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
At Infor we value your privacy that’s why we created a policy that you can read here.

• Serve as a single point of contact on all matters related to support and subscription
• renewals and related matters for assigned customers.
• Execute timely maintenance/subscription renewals following a defined process and
• systems.
• Manage a revenue quota and participate in ongoing forecast reviews of assigned
• territory.
• Learn and use the required Infor systems required to complete renewals, track progress,
• forecast, and report results.
• Review and articulate value/benefits or renewal to assigned customers throughout the
• year.
• Qualify and diagnose customer health, take appropriate actions, and provide updated
• status in appropriate systems
• Continuously build relationships with influencers and decision makers within assigned
• customers.
• Proactively acquire, maintain, and share industry, business, and product knowledge to
• improve your and others’ performance.
• Effectively communicate company messages, value propositions and value of renewals
• verbally and in writing.
• Negotiate renewals within established policies and procedures.
• Creatively solve problems and/or collaborate with other Infor teams to resolve issue