Success Manager (In House Success Team)

at  Flex Legal Limited

Flex Legal is an entrepreneurial business that counts many of the world’s leading companies and law firms as its clients. We have won multiple awards and have retained the spirit and energy of a growing start-up. We are now in a particularly exciting chapter of our story - in December 2023, we became part of the Mischon de Reya group following the firm’s first strategic investment in the alternative legal services market.
Flex Legal’s passion is in supporting people to have fulfilling careers in the legal profession, whether they are just starting out or have many years of practice under their belts. Everything we do is in pursuit of our mission to enable and inspire the legal workforce of the future so everyone thrives.
Defined as one of the top Alternative Legal Service Providers, we have a well-recognised brand and strong market perception. At our heart, we are a people business and have three main offerings tailored to people at different stages in their careers. The historic and largest offering is the resourcing and matching of paralegals for law firms and in-house legal teams through the Flex Legal proprietary digital platform. The second offering (launched in 2019 after our paralegals started qualifying and looking for more experienced roles) is providing lawyers of all levels of seniority on an interim basis to legal teams with capacity and/or skills gaps. Finally, the most recent expansion has been Flex Trainee - a social mobility initiative to help aspiring lawyers to qualify in-house via the SQE. This is at an exciting stage where we have seconded over 50 trainees and apprentices into a range of in-house legal teams. In 2023, we were approved to join the DfE’s flexi-job apprenticeship agency register giving us the unique ability to offer flexible apprenticeships in the legal sector.
Flex Legal is incredibly proud of the culture of the business and places a big emphasis on its values of being Human, Entrepreneurial and Trusted.
The Success Manager (In House Success Team) will be an energetic team player with strong EQ and a passion for delivering great outcomes to Flex’s clients and candidates. They will be able to think on their feet and be adept at solving problems. With a commercial mindset, and excellent communication skills, the Success Manager will play a pivotal role in supporting the Head ofIn House Success team and in guiding Success Associates in the In House Success team.

The Success Manager will report to the Head of In House Success and will be a key member of the In House Success Team. The role will be responsible for:

• Identifying, screening and onboarding paralegals and lawyers to join the Flex platform
• Building strong relationships with clients and candidates
• Dealing with client requests in accordance with Success Team processes and SLAs
• Negotiating key commercial terms with clients
• Contributing to the delivery of quarterly OKRs for the the In House Success team
• Contributing to the delivery of revenue/margin targets for the In House Success team
• Supporting the Head of In House Success with hiring and onboarding of additional team members
• Assisting Head of In house Success with project managing large client requests
• Key escalation point in the In House Success team for resolving client/candidate issues and team queries
• Contributing to the design and implementation of best practice for client services
• Working closely with other Flex teams, including Sales/Marketing/Tech/Finance
• Supporting with strategic projects relating to In House Success
• Maintaining awareness of the competitive market landscape and industry developments relevant to the In House Success Team
• Attending networking and other events (virtual and/or in person)