Summer Accommodation and Welfare Manager

at  Bayswater Education

Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educate and inspire global people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

Bayswater Education offers:

• High Quality Language Courses in 10 year-round locations across 5 countries - UK, France, South Africa, Cyprus & Canada
• Career-focused Short Courses for Generation Z in London, Paris and Online like Digital Marketing or Fashion - Bayswater College bayswater.ac
• Leading Summer Camps within 9 locations across UK, Cyprus & Canada - Bayswater Summer bayswatersummer.com

Designed for today’s young people, our network of centres offers a chance to learn valuable vocational skills, inspire life-changing experiences and teach them the value of giving back. For every week of tuition that a student studies with us, we give a week of education to underprivileged young people from various countries around the world. We look beyond our borders; we embrace new cultures and are richer for it. We give access to education from the heart of London to the rest of the world.
We are looking for experienced and enthusiastic summer staff and managers to deliver successful experiences for our students.
London - University of Greenwich (Greenwich Campus) – 26th June to 11th August
London - University of Westminster (Harrow Campus) – 26th June to 11th August
Oxford – Oxford Brookes University – 26th June to 11th August
This is a residential position, so full board and accommodation is provided free of charge.

POSITION SUMMARY

Location: see above
Contract Type: Fixed Term Summer Programme – July to August 2024

KNOWLEDGE, QUALIFICATIONS, AND EXPERIENCE

Essential

• Fluent in English
• Competent in use of Excel and Microsoft Office products
• Able to complete all types of administrative duties
• Previous experience working with children and/or teenagers

Desirable

• Previous experience at summer camps/summer schools
• Current First Aid certificate

SKILLS AND ATTRIBUTES

• Fluent in English
• Put the students at the heart of everything they do and have a passion for delivering great service
• Ability to create and sustain great working relationships with children, teenagers, and colleagues
• Flexible and adaptable to a fast paced, ever-changing environment
• Capable of acting on own initiative
• Energy and enthusiasm
• Excellent interpersonal skills
• Strong leadership skills
• A team player who encourages and supports their colleagues

LEGAL REQUIREMENTS

• Eligibility to live and work in the UK
• Enhanced DBS Disclosure

• Must attend senior training course
• Responsible for preparing and updating accommodation rooming lists, ensuring that all students are allocated correctly
• Conduct thorough room checks; log, report and follow up on any accommodation/maintenance issues
• Check and submit catering numbers in a timely fashion, minimising wastage
• Co-ordinate student arrivals and departures in collaboration with the Centre Manager
• Ensure that student welfare is a priority for everyone and the Safeguarding Policy is adhered to; report suspicions, allegations, or incidents to the designated member of staff
• Liaise with the Bayswater team on bookings and requirements to ensure appropriate arrangements are made for all students, taking into account any specific requirements the students may have
• Line-manage a team of Welfare Officers to ensure that pastoral duties are carried out. Duties include curfew, wake up and monitoring of mealtimes
• Support students throughout their courses, ensuring their enjoyment and maximising their involvement; first point of contact for anything they need, including pastoral support
• Provide the best possible language learning experience, through excellent customer service
• Update student records and ensure that key staff members are made aware of any medical or SEN needs
• Hold daily/weekly meetings to ensure the students are happy and safe and record all feedback and action points
• Be the main point of contact for students travelling without a Group Leader, providing pastoral care and ensuring these students are aware of the programme schedule
• Assist the Centre Manager with the day-to-day running of the centre
• Participate in management team meetings
• Complete administrative duties accurately and in a timely manner
• Build strong, collaborative relationships with facility providers (accommodation, catering, classrooms, etc), ensuring that services are delivered in line with our agreement and dealing with problems effectively
• Support Bayswater in retaining its accreditations, for example British Council
  The nature of the role will require the candidate to work unsociable hours (weekends/evenings/bank holidays); they will work 6 days per week and 48 hours per week.